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Cloud Based Contact Center Market Trends, Applications And Competitive Landscape, Insights Forecast To 2030
Cloud Based Contact Center Market
The cloud based contact center market report describes and explains the global cloud based contact center market and covers 2015 to 2020, termed the historic period, and 2020 to 2025 termed the forecast period, along with further forecasts for the period 2025-2030. The report evaluates the market across each region and for the major economies within each region.
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The cloud based contact center market consists of sales of cloud based services by entities (organizations, sole traders, and partnerships) that provide cloud-hosted customer services such as automated call routing and multiple communication platforms. A cloud contact center is a full set of technologies, applications, and cloud-hosted solutions for contact centers in large companies which need multiple communication modes (such as messaging and phone calls), complex call routing, staff management, and analytics.
The global cloud based contact center market is expected to grow from $12.50 billion in 2020 to $15.73 billion in 2021 at a compound annual growth rate (CAGR) of 25.8%. The change in growth trend is mainly due to the companies stabilizing their output after catering to the demand that grew exponentially during the COVID-19 pandemic in 2020. The cloud based contact center market is expected to reach $39.19 billion in 2025 at a CAGR of 25.6%.
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Some of the major players of cloud based contact center market are Genesys Telecommunications Laboratories Inc., 3CLogic Inc., Avaya Contact Center (Avaya Group), Connect First Inc., Five9 Inc., 8X8 Inc., Aspect Software, RingCentral Inc., NICE Systems Ltd., Ameyo, Aircall SAS, Amazon Web Services Inc., Vocalcom Group, Talkdesk Inc, Vonage, Serenova, Content Guru, Evolve IP, TCN Inc., Tata Consultancy Services Limited., and Worldline.
The countries covered in the cloud based contact center market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA.
The regions covered in the cloud based contact center market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa.
The global cloud based contact center market is segmented –
1) By Type: Automatic Call Distribution, Agent Performance Optimization, Dialers, Interactive Voice Response, Computer Telephony Integration, Analytics And Reporting
2) By Component: Solution, Services
3) By Deployment: Public, Private, Hybrid
4) By Application: Call Routing And Queuing, Data Integration And Recording, Chat Quality And Monitoring, Real-Time Decision Making, Workforce Optimization
5) By End-User: Banking, Financial Services and Insurance (BFSI), IT And Telecom, Media And Entertainment, Retail, Logistics And Transport, Healthcare, Others
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Few Points From Table Of Content
1. Executive Summary
2. Cloud Based Contact Center Market Characteristics
3. Cloud Based Contact Center Market Trends And Strategies
4. Impact Of COVID-19 On Cloud Based Contact Center
5. Cloud Based Contact Center Market Size And Growth
....
26. Africa Cloud Based Contact Center Market
27. Cloud Based Contact Center Market Competitive Landscape And Company Profiles
28. Key Mergers And Acquisitions In The Cloud Based Contact Center Market
29. Cloud Based Contact Center Market Future Outlook and Potential Analysis
30. Appendix
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