openPR Logo
Press release

Cloud-based Contact Center Market Facts, Figures And Analytical Insights

Cloud-based Contact Center Market: Introduction

Transparency Market Research delivers key insights on the global cloud-based contact center market. In terms of revenue, the global cloud-based contact center market is estimated to expand at a CAGR of ~22% during the forecast period, owing to numerous factors, regarding which TMR offers thorough insights and forecasts in its report on the global cloud-based contact center market.

Obtain Report Details @

A cloud-based contact center is a setup to handle customer communications over the Internet. It enables customers to run call centers. It also handles inbound and outbound customer communications. A cloud-based contact center is essentially a set of software solutions that provide applications and comprehensive tools that enable brands to connect with customers across multi-channels such as social media, email, live chat, WhatsApp, voice, and Google’s Business Messages. Features of a cloud-based contact center includes call center integration, Omni-channel support, IVR, call center reports, ACD, and auto dialer real-time monitoring.

The shift from analog to digital technologies among organizations has led to significant rise in the amount of organizational data. More than a quarter of the global population is anticipated to be using wireless devices over the next few years. Hence, the demand for cross-channel communication solutions is expected to boost the cloud-based contact center market during the forecast period. Additionally, a shift in the working of BPO companies from phone calls to other communication channels, including e-mail, web chat, and social media is also projected to propel the cloud-based contact center market during the forecast period. Cloud-based contact center solutions provide an efficient option to establish communication with customers in real-time. Hence, a rise in the demand to solve customer queries in real-time is estimated to drive the cloud-based contact center market.

Cloud-based Contact Center Market: Dynamics

Artificial intelligence has been a subject of intense research for the past few decades; it comprises computers that think like humans. Artificial intelligence has undergone mainstream with the expansion of its application areas. For instance, Alcatel-Lucent International is investing in research & development to provide more advanced solutions in the cloud-based contact center market. It emphasizes on offering or launching artificial intelligence and cloud-based contact center solutions for its customers, which helps boost the popularity of the company in the cloud-based contact center market.

For More Industry Insight, Request Sample@

Virtual agents, a major application of cloud-based contact centers, is expected to be used extensively in the healthcare industry. The Association of American Medical Colleges (AAMC) estimates a shortage of 150,000 doctors over the next 10 years. In line with ongoing experiments and future work, virtual assistants are expected to assist doctors with medical diagnosis.

For instance, in May 2021, Gridspace, Inc., a software company, entered into partnership with Google Cloud to help healthcare companies accelerate their cloud-based contact center transformation by simplifying cloud deployments and procurement processes.

Moreover, a cloud-based contact center would save time of doctors, thereby making healthcare cheaper and efficient. The technology is expected to affect the lives of people in various domains in the near future. Banking and eCommerce sectors are anticipated to witness significant adoption of cloud-based contact center technology over the next few years.

Contact us:

Transparency Market Research
State Tower,
90 State Street, Suite 700,
Albany NY - 12207,
United States
Tel: +1-518-618-1030

TMR offers meticulously researched market studies. We are leaders in providing cutting-edge market intelligence reports that are brought out of more than 5 million hours of expertize in market intelligence at the global, national, and local levels.

This release was published on openPR.

Permanent link to this press release:

Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Cloud-based Contact Center Market Facts, Figures And Analytical Insights here

News-ID: 2342443 • Views: 319

More Releases from Transparency Market Research

Impact of Covid-19 on Hydroponics Substrate Market
Hydroponic Substrates Market: Overview Hydroponic substrates are used in the hydroponic system in order to anchor the roots of a plant. Hydroponic substrates are various types of soilless growth media. In hydroponics system, no soil is used and the plants are supported by hydroponics substrates which provide roots a point at which they can attach, helps to have better aeration and retain moisture. In a hydroponic system, plants are grown directly
Helium-3 Market: Introduction Transparency Market Research delivers key insights on the global helium-3 market. In terms of revenue, the global helium-3 market is estimated to expand at a CAGR of ~9% during the forecast period, owing to numerous factors, regarding which TMR offers thorough insights and forecasts in its report on the global helium-3 market. The global helium-3 market is broadly affected by several factors, including usage of helium-3 in various nuclear
Cannabis Infused Drinks Market- Growth, Revenue and Forecast Analysis to 2030
Global Cannabis Infused Drinks market: Overview Consumers preference for beverage are witnessing a shift from soft drinks to wellness drinks and this shift is expected to bolster the sale of cannabis beverage in the years to come. These drinks come with low sugar content, which make it ideal for consumption for many, particularly for the ones suffering from diabetes. This factor is likely to drive the growth of the global cannabis
Customized Premixes Market- Trends and Forecast Analysis to 2030
Global Customized Premixes Market: Overview The eating habits of people have been drastically changed by the changing and hectic lifestyle of the people. It has caused deficiency of nutrition, which results in the deficiency of basic minerals and vitamins in the body. Nutrient deficiency often leads to a number of illnesses. It is at this juncture, customized premixes step in to cater to the demand for sufficient nutrients of busy individuals.

All 5 Releases

More Releases for Cloud

Cloud Storage Market
Cloud storage is a complete solution package, which includes software and services to manage, maintain, and store data in a virtual environment. It helps both large and small & medium enterprises to store and access relevant information from data center through the Internet. These data centers are maintained at distant places and are connected through networks, which enable the users to access information using the Internet. Cloud storage gives additional
Global Cloud Storage Market
Global Cloud Storage Market – Industry Analysis and Forecast (2017-2026) – by Type, Deployment Model, Organization Size, Vertical, and Geography. Global Cloud Storage Market was valued US$ 35.1 Bn in 2017 and is expected to reach US$ 197.4 Bn by 2026, at a CAGR of 25.99% during forecast period. Cloud storage is allowing enterprises to store information on remote servers which can be accessed using internet. These remote servers are operated, maintained
Healthcare Cloud Computing Market -
Healthcare Cloud Computing is a broad, proactive endpoint security solution designed to supplement the existing defenses. It is a cyber-security technology that informs the need for constant monitoring and response to advanced threats. This advanced system measure shifts of security from a reactive threat approach to one that can detect and prevent threats before they even reach the organization. Growing cases of enterprise endpoint targeted attacks and necessity to mitigate it
Reviews of cloud providers
Evaluation and assessment of main cloud web hosting providers helps you are making a more informed choice on which cloud internet hosting company is the proper suit for you. Dallas, tx – jan 24, 2017. Bloggerkhan broadcasts their revised review and assessment of cloud web hosting vendors, their statistics middle places and the offerings and capabilities they offer. In step with mr. Babar, a spokesperson for bloggerkhan, the concept is
Websites in the Cloud
Noxum consults on websites in the Microsoft Cloud Increased website traffic or massive traffic surges means “heavy labor” behind the web interface. Enormous server capacities are needed to compensate for fluctuation and temporary peaks. Cloud websites release companies from the limitations of server hardware. Würzburg - The Noxum GmbH, service and software provider for Cloud solutions, supports companies operating their websites in the Windows Azure Cloud. Enterprises, publishers and online merchants
dinCloud Assembles Cloud Coalition
dinStack integrates technology visionaries to create the industry’s most comprehensive hosted virtual desktop solution. LOS ANGELES, CA – November 17, 2011 – dinCloud, a leading cloud services provider of hosted virtual desktops, today introduced the dinStack, represented by a coalition of leading technology companies focused on realizing the true potential of desktop virtualization. The 24 components involved in the dinStack create the core foundation of dinCloud’s dinHVD (Hosted Virtual Desktop)