Maruti Techlabs engages in strategic partnership with IBM to help businesses easily deploy powerful NLP based multilingual chatbots
-The partnership helps Maruti Techlabs leverage its chatbot and live chat platform, WotNot (www.wotnot.io) and integrate with IBM Watson for scaling automated conversations through more robust NLP.
-The partnership is geared towards supporting businesses that are looking to catapult the value of business process automation through conversational AI - especially for those in retail, financial services, healthcare and telecommunications.
-The two companies will also deliver the expertise and skills businesses need to scale AI-infused solutions.
Intelligent automation through delegation of repetitive tasks to bots plays an increasingly critical role in every aspect of a business. SMEs and enterprises recognise that they need to accelerate their digital transformation journeys to ensure that they remain at the competitive forefront.
The Maruti Techlabs - IBM partnership brings together deep skills in business process and customer support automation, conversational AI, NLP technology, along with organisational change management to help support clients through successful transformations.
Despite heavy investments in customer service automation - the technologies, solutions, and transformation initiatives deployed by businesses often execute below their full capacity primarily due to system and process complexity/inefficiency and bottlenecks caused by lack of trained staff along with high attrition rates in specific departments.
To help address the challenges of CS automation, the partnership and integration with IBM Watson Assistant and its APIs will work towards providing an information architecture that includes data and AI with built-in governance.
The combination of WotNot and Watson is designed to provide an easy to use no-code/low-code environment for building scalable bots that use AI and multilingual NLP capability. This aims towards smarter, data-driven decision making while automating tasks and processes. The collaboration seeks to expedite how enterprises deploy intelligent chatbots and automation to the core enterprise system functions or departments that drive business execution.
"This strategic partnership accelerates our commitment and goal towards meeting the evolving needs of smart, multilingual and more importantly, contextual conversational marketing and automation. Our clients are looking to expedite the transformation of their CX through automation that doesn’t make it more mechanical, but intelligent and context-driven. Through this strategic partnership with IBM, we now have the capabilities to unlock even more value and help propel our clients' growth." said Mitul Makadia, CEO & Founder - Maruti Techlabs & WotNot.
The offering is planned for businesses in industries where managing high volumes of customer interactions across different languages is a daily occurrence. This is where NLP-infused chatbots can drive more informed business decisions and automate outcomes.
This includes businesses in retail, financial services, insurance, healthcare and telecommunications, to name a few.
Maruti Techlabs Pvt. Ltd.
302, Regency Plaza, Nr. Anandnagar Crossroads, Satellite, Ahmedabad, Gujarat 380015
Maruti Techlabs is a digital product development company specializing in digital transformation solutions. The company helps SMEs and enterprises in materializing ideas through rapid application development, improving processes via RPA and AI, and automating internal and external functions via intelligent bots.
Maruti Techlabs’ mission is to help its clients/partners build future-proof and intuitive digital products, while guiding them with the best processes & practices that will allow them to undergo a successful digital transformation and scale sustainably.
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