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2021 Contact Center as a Service Market Analysis by Growth, Demand, Supply, Size, Status and Forecast 2021 to 2030
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Functions and abilities that organizations consider when reviewing their contact center requirements include:
Automatic call distribution (ACD) and interactive voice response (IVR).
Universal routing and queuing of voice and internet channels
A chatbot capability to support self-service and assisted-service interactions and transactions.
Proactive contact, including outbound dialing and SMS, as well as push text and email notifications.
Access to customer data
Support for virtual operations, remote agents and subject matter expets
Customer relationship tracking, management applications and operational support applications.
In 2020, the global Contact Center as a Service market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
This report focuses on the global Contact Center as a Service status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact Center as a Service development in United States, Europe and China.
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The key players covered in this study
Five9
inContact
Talkdesk
Genesys
8x8
NewVoiceMedia
Serenova
Connect First
Noble Systems
Cisco (BroadSoft)
Evolve IP
Nuance
Talkdesk
Genesys
NewVoiceMedia
Content Guru
Puzzel (Intelecom)
Orange Business
Services
Capgemini
BT
Market segment by Type, the product can be split into
Onshore Outsourcing
Offshore Outsourcing
Market segment by Application, split into
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
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The study objectives of this report are:
To analyze global Contact Center as a Service status, future forecast, growth opportunity, key market and key players.
To present the Contact Center as a Service development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
The customization research services cover the additional custom report features such as additional regional and country level analysis as per the client requirements.
Contact Us:
SUPPLY DEMAND MARKET RESEARCH
Mr. Charles Lee
302-20 Misssisauga Valley Blvd, Missisauga,
L5A 3S1, Toronto, Canada
Phone Number: +12764775910
Email- info@supplydemandmarketresearch.com
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