Asia Pacific & Global OSS/BSS Market Forecast to 2027 - COVID-19 Impact and Global Analysis By Product

Operations support system (OSS) is a computer system primarily used by telecommunication service providers for better managing their network. It is also used for provisioning services, which includes equipping the network to accommodate services and users and also customer service maintenance. Furthermore, a business support system (BSS) is used for customer-oriented tasks, including billing, order management, customer relationship management (CRM), and call center automation. In its simplest form, OSS/BSS, also referred to as B/OSS, involves handling of orders by OSS, which then provides service assurance information to BSS.

The Asia Pacific & global OSS/BSS market is estimated to account for US$ 228.3 Mn in terms of value by the end of 2028.

Market Dynamics- Drivers

Growing adoption of convergent billing systems is expected to drive growth of the Asia Pacific & Global OSS/BSS market during the forecast period
Communication service providers have been offering various services including internet, multimedia, mobile commerce, data, voice, and video due to rising focus on development in the telecommunications sector. Convergent billing or convergent charging provides the customer with a cohesive view of all prepaid and postpaid services availed. OSS/BSS plays a pivotal role in the development of a convergent billing system. More and more operators are focused on establishing convergent charging. Furthermore, the convergent billion systems provide various benefits such as ease of implementation, increased customer service, and centralized customer support. Therefore, these factors are expected to drive growth of the Asia Pacific & global OSS/BSS market during the forecast period.

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Rapid growth of the telecommunication sector is expected to propel the Asia Pacific & global OSS/BSS market growth over the forecast period
Rising disposable income and declining prices of handheld devices with the introduction of tablets and budget phones have led to increased customer base. Advancements in technology in emerging economies such as China and India combined with rising urbanization are expected to boost wireless subscriptions. As a result of this, the telecommunication sector has witnessed rapid growth in the recent past and increased connectivity in the form of conventional phones and smartphones. Service providers are required to establish provisioning system to ensure the scalability of customers and network, which requires the presence of an effective OSS/BSS platform. Therefore, these factors are expected to propel the Asia Pacific & global OSS/BSS market growth in the near future.

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