openPR Logo
Press release

CPaaS: For Better Customer Engagement

04-26-2021 08:18 AM CET | Media & Telecommunications

Press release from: Voxvalley Technologies Inc

CPaaS (Communication Platform as a Service) is a cloud-based model that focuses on improving communication channels.

It enables businesses to add real-time features like SMS, Voice, Video, Chat, and Email to SMS to their business applications.

With the help of CPaaS, you can fully customize your communication stack and integrate your selected communication channels with your existing software.

Bundle of versatile, scalable, innovative real-time communication solutions:


You can embed SMS communication to your existing software and have personalized and contextual communication with your customers by sending notification alerts, reminders OTP & two-factor authentication codes.

If needed, you can even create a chat for two-way messaging allowing your customers to respond to outgoing messages.

CPaaS supports promotional, transactional, and OTP routes thereby automating the selection of least-cost routes based on real-time conversions.

With SMS APIs you can send group text messages, receive delivery notifications, recipient network, and status including DLR time stamp.

Audio SDK:

You can take advantage of Voice API to make calls from a web or mobile application to customer mobile numbers or landline numbers and vice versa.

With the light-weighted voice SDKs, you can quickly & easily integrate calling features into your web or mobile application.

The Integrated pulse-based billing systems in CPaaS ensure accuracy and transparency for incoming and outgoing calls.

Email to SMS Solution:

Never Miss an alert again with Voxvalley’ s EMAIL TO SMS GATEWAY. It is a form of technology that converts standard emails into SMS messages. Once your email client is customized, you will be able to send SMS messages directly to your intended recipients, with the simple click of a button.

Video SDK:

With Video APIs you can now call your customers with a single click from a web or mobile application. The high-definition video helps you strengthen your communication without requiring the physical presence of your employee or customers.

CPaaS allows you to personalize your communications and thus helping in converting potential business leads to revenue.

Chat SDK:

Chat SDKs eases your work by providing the live status updates of your customers.

Features you get with chat SDKs include one-on-one chat for a personalized experience or reaching out to multiple customers at once via a group chat based on your target audience.

IVR (Intelligent Voice Response):

The automated IVR allows you to pre-record the voice to interact with the humans through DTMF tones input via the keypad.

IVR leveraged with AI and analytics provides self-service options for incoming callers using routing options that have been built with an intuitive call flow designer.

The programmable APIs in IVR allow you to bring two different callers on a single call, upload audio files, run automated voice call campaigns for promotional purposes, and helps you build single-level and multi-level IVR call flow.

Numbers & Number Masking:

Voice SDKs also support number management, number provisioning, and numbers to communicate from different geographic locations.

With these APIs, you can avail of multi-functional benefits like on-demand number availability, number purchasing, customer verification, number integration, and number search.

Phone number masking feature is a great way to protect customer’s identities and safeguard sensitive information.

When a user calls a phone number then DID number will be displayed instead of the actual phone number to ensure the safety and privacy of everyone.

Create and automate multichannel campaigns that drive customer acquisition and loyalty

Omnichannel, one platform:

· Customer Profiling

· Customer Touchpoints

· Customer Value

· Campaign Creation

Self-care developer portals for CPaaS (SDKs & APIs):

Vox CPaaS allows developers to use product documentation, software development kits (SDKs) and helps with purchase services.

Through the self-care portal and Online billing portal, developers can easily purchase APIs, and SDKs directly from the portal and can use the billing portal for making purchases.

APIs and SDKs available on the Voxvalley developer portal include:


· Chat SDK

· Click To Call SDK

· Email To SMS SDK

· Voice SDK

· Video SDK


· Number Masking API

Industries that get benefited using CPaaS:

· Hospital & Healthcare

· Education Industry


· Wellness & Beauty Industry

· Recruitment and Staffing

· Airlines, and Aviation Industry

· Retail

· Insurance

· Real Estate

· Media & Entertainment

· Government & Public Utilities

· Advertising Agencies

· Automobile Industry

· Recruitment & Consultancy

· Travel & Hospitality and many more.

White Labelling:

Voxvalley allows businesses to retain your own brand by offering you a white label solution with which you can market as your own or you can choose to white label bundle based on your business requirements.

Try us, you will love the Voxvalley experience:

We have also expanded our wings by offering VoxCPaaS as a service vertical for customers in USA, India, Bangladesh & Singapore. Delivered 10000+ white labelling solutions in 45+ countries used by 40 million subscribers & still counting!

Try us out for free by visiting us :

30 N Gould St, Ste R,
Sheridan, WY 82801
+1 415 521 3536

Voxvalley Technologies is one of the leading providers of reliable, innovative, and intuitive telecommunications and cloud-communication solutions.
Headquartered in Singapore, with R&D Center in India, sales offices and partners across the globe, Voxvalley serves over 30 million end-users and 8000+ customers in 45+ countries.

This release was published on openPR.

Permanent link to this press release:

Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release CPaaS: For Better Customer Engagement here

News-ID: 2274738 • Views: 442

More Releases from Voxvalley Technologies Inc

Why VoIP Softswitch is Important in Modern Communications?
VoIP Softswitch or a Softswitch is a platform that facilitates IP to IP calls. It works with a database that contains user information. A Softswitch manages the exchange of voice, video and data, call routing, and more. Modern communications are undergoing rapid changes everyday. And thus, a need for highly flexible and efficient communication solutions are in the rise. A Softswitch has many benefits in a scenario as this. The importance of VoIP Switch in modern
Voxvalley Celebrates 12 Golden Years of Business Excellence
The modern world revolves around technology, automation, and the impact made by digital transformation. With digitization, many changes have been brought to the market including fast response time, affordable solutions, increased engagement, and powerful analytics. Digital revolution is the core substance behind the success of every organization, regardless of the size or reputation it holds. Voxvalley had realized this strong upsurge that digitization has created in the minds of people, very before. The idea
How CPaaS Helped Organizations Communicate More Effectively During Crisis?
The world was hit by an unprecedented crisis in early 2020. Businesses all over the world had to look at ways to continue during the pandemic. Most importantly they needed to stay in communication. CPaaS, the cloud-based communication platform as a service, enables businesses to communicate effectively during a crisis. The two areas where communication is critical for businesses are the customers and the employees. Whether you are in a crisis or not, immediacy in
How Can Mobile Dialer Help in VoIP Business?
A mobile dialer is an application that facilitates VoIP calls between two mobile phones. The current abundance of mobile phones and smartphones have led to enormous rise in the usage of VoIP. Mobile dialers work on most mobile softwares, which further increases its availability. They are much cheaper than traditional communication but yet maintains a high level of quality. Therefore, mobile dialers are being preferred by businesses all around the world today. A mobile dialer

All 5 Releases

More Releases for SMS

A2P SMS market | a2p, sms market, a2p sms, sms provider, sms service provider, s …
In order to study the various trends and patterns prevailing in the concerned market, Market Research Reports Search Engine (MRRSE) has included a new report titled “Global Enterprise A2P SMS Market” to its wide online database. This research assessment offers a clear insight about the influential factors that are expected to transform the global market in the near future. Report offers a 5-year forecast for the global enterprise A2P SMS market
Global A2P SMS Market
The Global A2P SMS Market Research Report Forecast 2017-2022 is a valuable source of insightful data for business strategists. It provides the A2P SMS industry overview with growth analysis and historical & futuristic cost, revenue, demand and supply data (as applicable). The research analysts provide an elaborate description of the value chain and its distributor analysis. Request for discount @ This A2P SMS market study provides comprehensive data which enhances
A2P SMS is one form of service in which SMS is sent from a web based application to a mobile subscriber. Owing to the provision of a secure and reliable operator channel and improvement in end-user experience, A2P SMSs are being widely used in industries such as tourism, banking and financial services institutions, ecommerce, entertainment, and healthcare. A2P SMSs are preferred over other content delivery mediums as they offer multiple
Introducing SANSA SMS Platform
New York, November 28 2016 DEVECORE announces the release of its new state of the art SMS Platform aka "SANSA". SANSA is a smart SMS platform which can be installed on standalone servers or rented on the cloud. SANSA can be used to connect to suppliers and receive messages from clients. It is the smartest and most affordable SMS transport platform on the cloud today. SANSA offers billing, reporting, management, notifications and many
infin-Payment SMS – Collecting Even Higher Amounts via SMS
Now consumers can pay amounts even bigger than ten Euros via SMS: infin Payment SMS permits processing SMS payments for any amount by using an innovative multi-step procedure. For vendors this establishes completely new business models and new target groups. Consumers will love quick and anonymous payment via SMS even more. The newly developed multi-step method accurately processes any amount to the exact cent. infin-Payment SMS being a quick, easy and
Bulk SMS Gateway
“Earn assured good income, achieve quick growth and build a flourishing career through mNatives, a SMS reseller program. Highlights – high return on low investment, global network coverage and 24x7 technical support, fully branded website which requires no technical knowledge, is easy to use and is beginners friendly, 100% message delivery guarantee with no down time. Buy SMS credits from mNative at wholesale price and resell them at your