Global Virtual Digital Assistants for Enterprise Applications Market Latest Updates Related To Technological Advancement

A virtual assistant provides administrative services to clients while operating outside the client's office.It an intelligent system that supports users whenever users seek information. A virtual assistant not only wants to answer user queries, but also provides recommendations to keep user communication going. It solves customer queries, helps establish brand loyalty, and advertise products.

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The global virtual digital assistants for enterprise applications market is divided into six regions, such as North America, South America, Asia Pacific, Europe, Middle East, and Africa.

Drivers:

Increasing integration of Artificial Intelligence (AI) powered virtual assistant among various devices such as smartphones, computers, and tablets is expected to propel growth of the global virtual digital assistants for enterprise applications market during the forecast period. For instance, in September 2019, Oracle launched AI voice assistant, offering users an alternative way to interact with its various business apps.

Moreover, increasing demand due to features such as flexibility and rapidity, growing adoption across several industry verticals, increasing demand for outsourced assistance, growing adoption of IoT and M2M technology is expected to augment the global virtual digital assistants for enterprise applications market growth.

Restraint:

Lack of skilled personnel and high cost and complexity associated with virtual assistant is expected to impede growth of the global virtual digital assistants for enterprise applications market.

Regional Insights:

Asia Pacific is expected to witness significant growth in the global virtual digital assistants for enterprise applications market due to growing retail and consumer electronics sectors and growing application area of virtual assistant in the region. For instance, in May 2020, National Payment Corporation of India (NPCI) launched AI-powered chatbot, PAi, to create awareness around its products, such as AePS, UPI, RuPay, and FASTag, on a real time basis, to improve digital financial inclusion in the country.

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Competitive Section:

Key players involved in the global virtual digital assistants for enterprise applications market are Google, Smartsheet, SmartAction, SAP, Interactions, Nuance, Flamingo Ai, CX Company, Creative Virtual, Oracle, Microsoft, Amazon, Artificial Solutions, and Alterra.ai.

In February 2021, Drift announced the launch of Virtual Selling Assistants. This new offering enables sales teams across the globe to increase quality pipeline and closed won revenue, without adding additional sales representatives.

In August 2020, Teleperformance launched three High-Tech Hubs as a part of Teleperformance Cloud Campus strategy to effectively manage their workforce operating-from-home model.

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