New video chat portal `empathy´ allows for communication with any customer – without inconvenient plug-ins

Software developer purpleview has succeeded in catching the spirit of the time with its new software product. The business video chat portal `empathy´ paves new paths to customer communication and eliminates barriers for site visitors.
Customers buying products or seeking consulting services of any kind on the internet usually have the choice between a hotline, an FAQ, an email form or possibly text chat. However, it seems unfortunate that the empathy-factor is hardly taken into consideration. Studies show that empathy has up to 80% effect on the (purchase) choices we make.
There are a number of video chat tools available for companies and members of social networks. The requirements are buying a license or downloading specific software, possibly coupled with an additional online registration. It’s an inconvenient barrier for any customer surfing the web and looking for help. The result is that usually the customer simply aborts his visit on a company’s site.
empathy targets this precise problem. It allows customers to visually contact the advisor or employee directly without any downloads and just a single click. It is completely web-based, making it incredibly easy to integrate into a company’s web site. Customers require just an internet connection, speakers, a microphone and if necessary, a webcam. Enterprises using empathy generate lasting customer satisfaction and reduce dropout rates.
Along with video and audio transfer, the advisor can also use a media pool to interactively fill out forms with his customers, show video, pictures and presentations and can visit web sites together. If desired, filled-out forms can even be printed using the customer’s printer at home.

More information about empathy can be found here: www.purpleview.de

purpleview was founded out of the VoicInt Telecommunications GmbH, which itself started business in 2004.

The company is an international active developer of software solutions positioned at the customer interface. Our goal is to improve the customer satisfaction of our customers.

Products and services

We develop concepts and solutions for the communication between customers and enterprises, based on our powerful products:

Our Connected Solutions ( Online-Monitoring ) contain components which allow for the merging and monitoring of all relevant customer data in real-time. Ressources are optimally controlled and a comfortable interaction with customers is achieved. Data displayed is presented in your own company environment.
Our empathy software adds more personality and dynamics to an enterprise. The purely web-based business video chat solution makes advisors visible. Various media such as forms, objects, applications or videos can be shared during a video chat, are interactive and editable with customers. Customer communication becomes an immersive experience.!

purpleview GmbH
Rafael Dyll
Lindemannstraße 78
44137 Dortmund
phone:+49/231-5574020
fax: +49/231-55740299
mail: rafael.dyll@purpleview.de
web: www.purpleview.de

This release was published on openPR.