Cloud-based Contact Center Market 2021 Strategic Assessment- Avaya Contact Center (Ayaya Group), RingCentral Inc., Genesys Telecommunications Laboratories

The cloud-based contact center market was valued at USD 16106.5 million in 2020, and it is expected to reach USD 51830.73 million by 2026, at a CAGR of 21.8% over the forecast period (2021 - 2026).

Legacy contact centers operate on older technologies that cannot support newer channels, such as social media, mobile app chats, and videos. Cloud-based contact centers can help companies meet these demands.

- Modern channels can be integrated by using communication application programming interfaces (APIs). Analytics-led insights can then be applied to deliver context-rich and personalized customer experiences. Moreover, as there is no centralized workplace, agents can operate remotely to offer round-the-clock customer care service.

Inquire here to avail discount on this report:

https://www.marketinsightsreports.com/reports/02082591499/cloud-based-contact-center-market-growth-trends-covid-19-impact-and-forecasts-2021-2026/inquiry?Mode=21

- Cloud-based call centers are slowly substituting the on-premise call centers. According to the State of Customer Experience 2018, the migration of 39% contact centers in the United Kingdom to cloud with 57% of them chalking out an action plan to move to cloud-based call centers within the next three years, indicates the potential for the overall market.

The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report:

Avaya Contact Center (Ayaya Group), RingCentral Inc., Genesys Telecommunications Laboratories Inc., 3CLogic Inc., Connect First Inc., Five9 Inc., Mitel Networks Corporation, Aspect Software Parent Inc., 8X8 Inc., Avaya Holdings Corp., NICE inContact, Teleforge Corporation, 1Stream Inc., AVOXI Inc., Odigo SAS

Regional and Country-level Analysis

The report offers an exhaustive geographical analysis of the global Cloud-based Contact Center market, covering important regions, viz, North America, Europe, China and Japan. It also covers key countries (regions), viz, U.S., Canada, Germany, France, U.K., Italy, Russia, China, Japan, South Korea, India, Australia, Taiwan, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Mexico, Brazil, Turkey, Saudi Arabia, U.A.E, etc.

Strategic Points Covered in TOC:

BFSI to Witness the Highest Growth Rate over the Forecast Period

- The BFSI sector is expected to witness significant growth for cloud-based contact centers. Many financial institutions are adopting cloud-based solutions in order to make the facilities convenient. The banking industry is becoming digital, with the increased adoption of cloud platforms.

- For instance, Ameyo, a computer software enterprise, offers cloud-based contact center software for the banking sector. According to Ameyo, the customer base for BFSI companies is becoming huge, thus creating the need for high levels of customer service. The customer interactions in the Banks and other Financial Institutions are very sensitive. It requires a sophisticated customer interaction software that helps to store, process, and analyze the data in an efficient and cost-effective manner.

Competitive Landscape

- April 2019 - ZephyrTel announced that it signed a telecom-focused strategic collaboration agreement with Amazon Web Services (AWS) to migrate ZephyrTel solutions to AWS, including OASIS Cloud Contact Center.

- September 2019 - Avaya rolled out new features to its Cloud-based Contact Center offerings. These include (a) Avaya IX Teamspace provides media chat and messaging capabilities among customers, agents and back-office staff, (b) Avaya IX Dashboard, an open, modular dashboard that delivers a snapshot of the performance of the customer journey and associated customer experience with improved analytics, (c) Agent Scripting - a browser-based call-flow scripting platform that provides the ability to define inbound and outbound call flows.

Browse the Full report description and TOC at:

https://www.marketinsightsreports.com/reports/02082591499/cloud-based-contact-center-market-growth-trends-covid-19-impact-and-forecasts-2021-2026?Mode=21

Cloud-based Contact Center Marketing Analysis and Strategies Carry Out as below:

The report elucidates a gist of the tried-and-tested as well as innovative strategies undertaken by potential stakeholders with regards to the marketing of the product.
The sales channels chosen (that include direct as well as indirect marketing) by the companies are briefly enumerated in the Cloud-based Contact Center market report.
The distributors of these products and a gist of the top-of-the-notch customers for the same are also encompassed in the study.
The report is inclusive of the pivotal driving forces influencing the commercialization landscape of the Cloud-based Contact Center market and their impact on the revenue scale of this business sphere.
The rising product demand from the key geographies as well as the pivotal applications and potential business arenas are also included in the Cloud-based Contact Center Market report.

Note: All the reports that we list have been tracking the impact of COVID-19 on the market. Both upstream and downstream of the entire supply chain has been accounted for while doing this. Also, where possible, we will provide an additional COVID-19 update supplement/report to the report in Q3, please check for with the sales team.

Irfan Tamboli (Head of Sales) – Market Insights Reports
Phone: + 1704 266 3234
Mob: +91-750-707-8687
sales@marketinsightsreports.com
irfan@marketinsightsreports.com

MarketInsightsReports provides syndicated market research on industry verticals including Healthcare, Information and Communication Technology (ICT), Technology and Media, Chemicals, Materials, Energy, Heavy Industry, etc. MarketInsightsReports provides global and regional market intelligence coverage, a 360-degree market view which includes statistical forecasts, competitive landscape, detailed segmentation, key trends, and strategic recommendations.

This release was published on openPR.