Cloud ITSM Market: Global Opportunity Analysis and Industry Forecast, 2018–2026 | Key players - Axios Systems, BMC Software, CA Technologies, Citrix Systems, Hewlett Packard Enterprise, International Business Machines Corporation

The major factors driving the adoption cloud-based ITSM are increase in mobile workforce, security and privacy concern. In enterprise application, the drift towards cloud technology has created huge impact on cloud- based ITSM market which helps to improve security of data, integrity and delivery of services.

According to the cloud ITSM market analysis in Asia-Pacific, the market is projected to generate the highest growth rate during the forecast period, owing to increase in number of startups and adoption of artificial intelligence (AI) technologies, such as machine learning, image processing, and others.

Surge in adoption of cloud-based technologies and integration of AI-Enabled tools with ITSM solutions drive the global cloud ITSM market.

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The global cloud IT service management (ITSM) industry generated $4.32 billion in 2018, and is expected to reach $15.66 billion by 2026, growing at a CAGR of 17.4% from 2019 to 2026.

Some of the key cloud IT service management (ITSM) market players profiled in the report include Axios Systems, BMC Software, CA Technologies, Citrix Systems, Hewlett Packard Enterprise, International Business Machines Corporation (IBM), ManageEngine, Micro Focus, Microsoft Corporation, and ServiceNow.

Based on region, North America held the highest market share in terms of revenue, accounting for more than two-fifths of the global cloud ITSM market in 2018, and is expected to lead in terms of revenue during the forecast period. This is attributed to the presence of major market players, increase in investment in cloud technologies, and surge in focus on automation and end-user services. However, Asia-Pacific is expected to register the fastest CAGR of 22.5% from 2019 to 2026, owing to increase in number of startups and adoption of artificial intelligence (AI) technologies including image processing, machine learning, and others.

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Based on industry vertical, the IT & telecommunications segment held the largest share of the global cloud ITSM market, accounting for more than one-third of the total market in 2018, and is expected to maintain its leadership status during the forecast period. This is attributed to ITSM solutions offering numerous benefits such as lowered operating costs, rise in revenues, infrastructure sharing, and others. However, the retail segment is estimated to register the highest CAGR of 24.3% from 2019 to 2026, owing to rise in need for streamlining business operations and supply chains to support and refocus on IT resources.

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Based on component, the solution segment contributed to nearly two-thirds of the total share of the global cloud ITSM market in 2018, and is expected to maintain its dominance during the forecast period. This is due to rise in need to manage IT operations and management in order to design, operate, plan, deliver, and control cloud and IT services. However, the services segment is expected to grow at the highest CAGR of 18.9% from 2019 to 2026, owing to effective functioning offered by these software and platforms during the process.

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