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Customer Experience Management Market Size, Competitive Analysis, Share, Forecast- 2019-2025

12-30-2020 09:44 AM CET | Business, Economy, Finances, Banking & Insurance

Press release from: Orian Research

Customer Experience Management Market

Customer Experience Management Market

Customer Experience Management (CEM) market is expected to register significant growth over the forecast period. CEM focuses on creating a differentiated experience at various touchpoints that the customer chooses to interact with the company. The growing traction of cloud-based customer experience management among various companies has surged the growth of customer experience management market. The key factor propelling the growth of the CEM market is the increasing focus of various organizations to retain their customers by providing enhanced customer experience across various channels. Customer experience management enables the organizations to strengthen brand presence, increase customer loyalty and reduce customer churn, thus, resulting in the market growth of the market.

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The customer experience management market is segmented on the basis of deployment and end-user. Based on deployment, the market is further classified into on-premise and on-demand deployment. Based on the end-user, the customer experience management market is segmented into telecom & it, energy and utilities, retail, manufacturing, healthcare, BFSI, and others (retail).

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Market Segmentation

Global Customer Experience Management Market by Deployment

On-Premise Deployment
On-Demand Deployment

Global Customer Experience Management Market by End-User

Telecom & IT
Energy and utilities
Manufacturing
Healthcare
BFSI
Other (Retail)
REGIONAL ANALYSIS

North America

US
Canada
Europe

UK
Germany
Italy
Spain
France
Rest of Europe
Asia-Pacific

China
India
Japan
Rest of Asia-Pacific
Rest of the World

COMPANY PROFILES

Adobe System, Inc.
Avaya, Inc.
CA Technologies, Inc.
Clarabridge, Inc.
Freshworks, Inc.
Genesys Telecommunications Laboratories, Inc.
IBM Corp.
Medallia, Inc.
NICE Systems, Inc.
Nokia Corp.
OpenText Corp.
Oracle Corp.
Qualtrics
SAP SE
SAS Institute, Inc.
SDL PLC
Sitecore Holding II A/S
Tech Mahindra, Ltd.
Verint System, Inc.
Zendesk, Inc.
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About Orion Market Research

Orion Market Research (OMR) is a market research and consulting company known for its crisp and concise reports. The company is equipped with an experienced team of analysts and consultants. OMR offers quality syndicated research reports, customized research reports, consulting and other research-based services.

Media Contact:
Company Name: Orion Market Research
Contact Person: Mr. Anurag Tiwari
Email: info@omrglobal.com
Contact no: +91 780-304-0404

Company Name: Orion Market Research
Contact Person: Mr. Anurag Tiwari
Email: info@omrglobal.com
Contact no: +91 780-304-0404

Orion Market Research (OMR) is a market research and consulting company known for its crisp and concise reports. The company is equipped with an experienced team of analysts and consultants. OMR offers quality syndicated research reports, customized research reports, consulting and other research-based services.

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