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(2020-2025) Speech Analytics Market Report: Segment Analysis, Competitive insights, challenges, scope and application
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The global speech analytics market size to grow from USD 1.5 billion in 2020 to USD 3.8 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 20.2% during the forecast period.This report spread across 396 Pages, Profiling 27 Companies and Supported with 370 Tables and 52 figures are now available in this research.
Top Key Players Profiled in the Speech Analytics Market:
• NICE (Israel)
• Verint (US)
• Micro Focus (UK)
• Avaya (US)
• Genesys (US)
• Google (US)
• AWS (US)
• Vonage (US)
• OpenText (Canada)
• Calabrio (US)
• CallMiner (US)
• Clarabridge (US)
• Eleveo (US)
• Voci Technologies (US)
• Almawave (Italy)
• Marchex (US)
• Enghouse Interactive (US)
• Castel (US)
• Aspect (US)
• Sabio (UK)
• Business Systems (England)
• Talkdesk (US)
• VoiceBase (US)
• Tech Mahindra (India)
• Invoca (US)
• Tethr (US)
• Cognito (US)
• Intelligent Voice (UK)
• Kwantics (India)
• Batvoice AI (France)
• Speech Village (UK)
• Speech-i Ltd (UK)
• SpeechTech (US)
• Gnani.ai (India)
• Observe.AI (US)
• Deepgram (US)
By solution, the reporting and visualization tools segment is expected to account for a higher market share during the forecast period. This growth is expected to gain traction, as it combines desktop activity analytics with speech analytics solutions to better manage the agent’s performance and deliver enhanced customer experience. Speech analytics solutions comprise speech engines; indexing and query tools; reporting and visualization tools; workforce optimization; and others (emotion detection, root cause analysis, and quality management tools).
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The services segment in the speech analytics market has been further divided into professional services and managed services. These services play a vital role in the functioning of speech analytics solutions. Speech analytics vendors require technical support services and consulting services to quickly and smoothly deploy their solutions in the market.
Breakdown of primary participants’ profile:
• By Company: Tier I: 34%, Tier II: 43%, and Tier III: 23%
• By Designation: C-Level Executives: 50%, Directors: 30%,& Other level: 20%
• By Region: North America: 30%, APAC: 25%, Europe: 30%, Latin America: 10%, Middle East and Africa: 5%
Competitive Landscape of Speech Analytics Market:
1 Overview
2 Market Evaluation Framework
3 Market Share Of Key Players In Speech Analytics Market, 2019
4 Historic Revenue Analysis Of Key Market Players
4.1 Introduction
5 Key Market Developments
5.1 New Product Launches And Product Enhancements
5.2 Business Expansions
5.3 Mergers And Acquisitions
5.4 Partnerships, Agreements, Contracts, And Collaborations
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Research Coverage:
The speech analytics market is segmented by component, application, deployment mode, organization size, vertical, and region. A detailed analysis of the key industry players has been undertaken to provide insights into their business overviews; services; key strategies; new service launches; partnerships, agreements, and collaborations; business expansions; and competitive landscape associated with the global speech analytics market.
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