Live Chat Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2020-2025

According to the latest report by IMARC Group, titled “Live Chat Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2020-2025”, the global live chat software market grew at a CAGR of around 8% during 2014-2019. Live chat software is a medium utilized by online ventures and organizations to communicate with customers and provide real-time information. It offers several benefits, including reduced support cost, enhanced customer satisfaction and convenience, increased market reach, etc. Live chat software has extensive applications across diverse industries, including healthcare, automotive, aerospace, real estate, information technology (IT) and telecommunication, travel and tourism, education and training, BFSI, etc.

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The sudden outbreak of the COVID-19 pandemic has forced several organizations to work remotely. As a result, there is an increasing adoption of several real-time communication models, including live chat software. Furthermore, the rising deployment of cloud-based live chat software by various SMEs to expand their market reach is further propelling the market growth. Moreover, numerous companies are integrating customer relationship management tools with live chat software to improve customer experience and improve retention rate. Additionally, the growing adoption of live chat software by various end-use industries due to the emergence of new features, such as co-browsing and screen-sharing, social media integration, automated pop-up messages, and mobile support, also bolstering the market growth. Looking forward, IMARC Group expects the global live chat software market to exhibit strong growth during the next five years.

Key Market Segmentation:
IMARC Group provides an analysis of the key trends in each sub-segment of the global live chat software market report, along with forecasts for growth at the global, regional and country level from 2020-2025. Our report has categorized the market based on region, type, deployment type and application.

Breakup by Type:
• Informational Live Chat Systems
• Customer Service Live Chat Systems
• Sales Live Chat Systems

Breakup by Deployment Type:
• Cloud-based
• On-premises

Breakup by Application:
• BFSI
• IT and Consulting
• Retail and E-commerce
• Travel and Hospitality
• Telecommunication
• Healthcare
• Education
• Others

Breakup by Region:
• North America
o United States
o Canada
• Asia Pacific
o China
o Japan
o India
o South Korea
o Australia
o Indonesia
o Others
• Europe
o Germany
o France
o United Kingdom
o Italy
o Spain
o Russia
o Others
• Latin America
o Brazil
o Mexico
o Others
• Middle East and Africa

Competitive Landscape Key Player:
• Comm100 Network Corporation
• Freshdesk Inc. (Freshworks Inc.)
• Kayako
• LiveChat Inc.
• Liveperson Inc.
• Logmein Inc.
• Provide Support LLC
• Pure Chat Inc.
• SnapEngage LLC
• Zendesk Inc

Explore Full Report with TOC & List of Figure: https://www.imarcgroup.com/live-chat-software-market

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