Press release
Customer Experience Management (CEM) Market Trends, Size, Competitive Analysis and Forecast 2019-2025
Request a Free Sample of our Customer Experience Management (CEM) Market: https://www.omrglobal.com/request-sample/customer-experience-management-cem-market
Digital and analytics have emerged as crucial supporters for marketing professionals and organizations are trying to harness the benefits of these advancements. The role of customer has evolved quite significantly in the overall success of a product/brand. The managers now require new tools to measure and understand the performance of the organization in totality. Rising implementation of cloud-based solutions, increasing demand for personalized experience by customers across multiple industries, and increasing demand for big data analytics, among more are the primary driving factors of the customer experience management market.
Customer experience is receiving more considerable attention as a business driver and a key strategic objective for companies. Some of the companies have emphasized on the experiential-based value while formulating their strategies. In-store atmospherics, proper service delivery, and post-purchase interactions are critical for customer experience, but these days, customers want to connect with the product or brand with convenience. Therefore, companies should aim to design and communicate value propositions to generate memorable experiences. Through the years, various problems are highlighted, such as the lack of widely accepted definition of customer experience and the lack of corresponding measurements along with a lack of complex customer experience framework.
A full Report of Customer Experience Management (CEM) Market is Available at: https://www.omrglobal.com/industry-reports/customer-experience-management-cem-market
Moreover, in subsequent years, online customer experience has become the emphasis of multiple organizations. The trigger for the shift towards customer experience management is primarily attributed to the evolution of e-commerce platforms. Customers’ online buying behavior is influenced by the superb online customer experiences and is being highlighted by the companies. Consumers’ trust can be retained by ensuring offline to online and vice versa seamless transactions, with a minimum of hassle. The global leaders in the customer experience management market include IBM, Oracle Corporation, Tech Mahindra, SAP, Adobe Systems, and Clarabridge, among more.
Current Market Trends Covered in the Report:
• The proliferation of Digital Technologies
• Customer Experience Management Solutions Assisting in Reducing Customer Churn Rates
• Growing Demand for Cloud-Based Customer Experience Management
Global Customer Experience Management Market - Segmentation
Global Customer Experience Management Market by Deployment
• On-Premise Deployment
• On-Demand Deployment
Global Customer Experience Management Market by End-User
• Telecom & IT
• Energy and utilities
• Manufacturing
• Healthcare
• BFSI
• Other (Retail)
Global Customer Experience Management Market – Segment by Region
North America
• US
• Canada
Europe
• Germany
• UK
• France
• Spain
• Italy
• Rest of Europe
Asia-Pacific
• China
• India
• Japan
• Rest of Asia-Pacific
Rest of the World
• COMPANYPROFILES
AdobeSystem, Inc.
Avaya, Inc.
CATechnologies, Inc.
Clarabridge, Inc.
Freshworks, Inc.
GenesysTelecommunicationsLaboratories, Inc.
IBMCorp.
Medallia, Inc.
NICESystems, Inc.
NokiaCorp.
OpenTextCorp.
Oracle Corp.
Qualtrics
SAP SE
SASInstitute, Inc.
SDLPLC
SitecoreHoldingIIA/S
TechMahindra, Ltd.
VerintSystem, Inc.
Zendesk, Inc.
For More Customized Data, Request for Report Customization @ https://www.omrglobal.com/report-customization/customer-experience-management-cem-market
Media Contact:
Company Name: Orion Market Research
Contact Person: Mr. Anurag Tiwari
Email: info@omrglobal.com
Contact no: +91 7803040404
About Orion Market Research
Orion Market Research (OMR) is a market research and consulting company known for its crisp and concise reports. The company is equipped with an experienced team of analysts and consultants. OMR offers quality syndicated research reports, customized research reports, consulting and other research-based services.
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