Cloud-Based Contact Center Market | Global Growth Prospects, Insight Analysis 2020-2027 | Oracle, Genesys, Aspect Software, InVision Software, VitalPBX, Aircall, Arbeit Software

The Cloud-Based Contact Center Market business report contains top to bottom analysis and estimation of various market related factors that are incredibly crucial for better decision making. Competitive analysis has been carried out in this industry analysis report for the major players in the market which supports businesses take better moves for enhancing their product and sales. Besides, this Cloud-Based Contact Center market research report takes into consideration several industry verticals such as company profile, contact details of manufacturer, product specifications, geographical scope, production value, market structures, recent developments, revenue analysis, market shares & possible sales volume of the company.

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Market Analysis: Global Cloud-Based Contact Center Market

Global Cloud-Based Contact Center Market is expected to rise from its initial estimated value of USD 9.39 billion in 2018 to an estimated value of USD 52.51 billion by 2026, registering a CAGR of 24% in the forecast period of 2019-2026. This rise in market value can be increasing demand in smes for cloud-based contact center services.

Major Market Competitors/Players: Global Cloud-Based Contact Center Market

Few of the major competitors currently working in the cloud-based contact center market are Oracle (US), 8×8, Inc. (US), Five9, Inc. (US), Cisco Systems (US), Genesys (US), NICE Systems Ltd. (Israel), NewVoiceMedia (UK), 3CLogic.com. US), RingCentral, Inc., Aspect Software (US), (US), Empirix (US), InVision Software, Inc., Intelenet Global Services, VitalPBX, Aircall, Arbeit Software. (USA), 3CX, Atos SE (Germany), Vocalcom (France), Huawei Cloud and other.

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Market Definition: Global Cloud-Based Contact Center Market

The cloud-based contact center plays the vital role in contact center technology sector. The interaction in cloud contact is made through voice, email, social media and the web accessible from virtually anywhere. It has its wide application in banking, financial services, and insurance (BFSI), consumer goods and retail, government and public sector, healthcare and life sciences, media and entertainment, manufacturing, telecommunication and ITES, and others.Faster deployment, scalability, and flexibility and cloud compliance requirements may act as the major driver in the growth of cloud-based contact center market. On the other hand high initial investment may hamper the market.

Segmentation: Global Cloud-Based Contact Center Market

Cloud-Based Contact Center Market : By Solution

ACD
APO
Dialers
IVR
CTI
Reporting & Analytics
Security

Cloud-Based Contact Center Market : By Service type

Professional Services
Managed Services

Cloud-Based Contact Center Market : By Application

Call routing and queuing
Data integration and recording
Chat quality and monitoring
Real-time decision-making
Workforce Optimization (WFO)

Cloud-Based Contact Center Market : By Organisation Size

Small and Medium-sized Enterprises (SMEs)
Large enterprises

Cloud-Based Contact Center Market : By Deployment Model

Public cloud
Private cloud
Hybrid cloud

Cloud-Based Contact Center Market : By Vertical

Banking, Financial Services, and Insurance (BFSI)
Consumer goods and retail
Government and public sector
Healthcare and life sciences
Manufacturing
Media and entertainment
Telecommunication and Information Technology Enabled Services (ITES)
Others

Cloud-Based Contact Center Market : By Geography

North America
South America
Europe
Asia-Pacific
Middle East and Africa

Key Developments in the Cloud-Based Contact Center Market :

In April 2019, Five9 leading provider of cloud contact center software was recognized as one of the 25 highest rated public cloud computing companies to work for.

In February 2019, Vector Capital announced the successful completion of its acquisition of Aspect Software, Inc., after this acquisition company focused on looking forward to supporting management on the tremendous opportunity in the growing customer engagement and call center space.

Key Insights in the report:

Complete and distinct analysis of the market drivers and restraints

Key market players involved in this industry

Detailed analysis of the market segmentation

Competitive analysis of the key players involved

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