Press release
Contact Center Software Market SWOT Analysis To 2027 Lead By 3CLogic, 8x8, Cisco Systems, Huawei Technologies, 5. Mitel Networks, NICE, Oracle
Contact Center Software Market
The report aims to provide an overview of contact center software market with detailed market segmentation by component, deployment mode, enterprise size, end user. The global contact center software market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading contact center software market players and offers key trends and opportunities in the contact center software market.
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The List of Companies:
1. 3CLogic. Inc
2. 8x8, Inc.
3. Cisco Systems, Inc.
4. Huawei Technologies Co., Ltd.
5. Mitel Networks Corp.
6. NICE Ltd.
7. Oracle Corporation
8. Salesforce.com, Inc.
9. SAP SE
10. Zendesk Inc.
The global contact center software market is segmented on the basis of component, deployment mode, enterprise size, end user. On the basis of component, the market is segmented as software, services. On the basis of deployment mode, the market is segmented as cloud, on-premise. On the basis of enterprise size, the market is segmented as large enterprises, SMEs. On the basis of end user, the market is segmented as BFSI, IT and telecommunications, consumer goods and retail, media and entertainment, travel and hospitality, healthcare, others.
Increasing automatic call distribution (ACD) and advancements in artificial intelligence (AI) and its application in business analytics are the factors driving the growth of the contact center software market. Moreover, the availability of interactive voice response (IVR) and software has further anticipated an increase in productivity of the customer-centric organization
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global contact center software market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The contact center Software market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.
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The Insight Partners
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The Insight Partners is a one stop industry research provider of actionable intelligence. We help our clients in getting solutions to their research requirements through our syndicated and consulting research services. We are a specialist in Technology, Healthcare, Manufacturing, Automotive and Defense.
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