2012 – A Tough Outlook For Businesses

It is that time of year again when business forecasters look to the year ahead and try to predict the outlook. Unfortunately, this year looks bleak for businesses – despite the Olympics coming to town which should have a large impact on the economy and companies across the UK.

Whether the business is small, medium or large, it may struggle in 2012, according to official reports. Consumers are spending less, expecting more, and businesses need to adapt.

Customers are mainly getting tired of poor customer service, according to one report. Businesses need look for ways to cutback on expenditure but this may compromise quality on a customer level.

AlldayPA commented on a worthwhile solution for businesses, “By outsourcing to a call centre, it is possible to maintain a high level of customer service whilst also providing businesses with a cost effective solution. The contact centre services are not just a telephone answering service, but are a 24 hour a day, 7 days a week coverage for all inbound calls which is crucial in this tough business climate. A call centre can also offer a fully integrated web ordering service that can handle large volumes of calls. The call centre can act as the businesses very own virtual office, a telemarketing service, and much more.”

Businesses across the UK are set to see a dramatic increase in the number of customers and customer phone calls during the duration of the Olympics in London. Phone calls with customers querying on opening times, directions and order taking are sure to reach higher levels. Coping with this basic level of customer service is fundamental to the overall success of the games, experts say.

Answering every incoming customer call, responding quickly and maintaining this level of professionalism will enable many businesses to stay afloat in the difficult year ahead.

The benefits of this include;

1. Maintaining exiting clientele. This is important; having made one sale, it is easier to make another with the same client than to look for a different client. Offering good customer service will encourage many to stay loyal.

2. Combining the customer services with customer ordering will increase the efficiency of business and the productiveness of staff.

3. Answering calls will enable businesses to hear customers’ queries and any concerns they have. This means businesses can adapt accordingly, to keep up with trends and changes in the industry.

alldayPA are an award winning call centre located in the UK. alldayPA have been answering calls and providing customer service help desks to businesses across the UK since 1999.

Head Office
Isher House,
Broadway,
Salford Quays,
Manchester,
M50 2GY,
England

This release was published on openPR.