Speech Analytics Market Report - Global Industry Product Analysis, Business Overview by 2026

The Global Speech Analytics Market was valued at US$ 950.2 Million in 2017 and is expected to grow with the highest CAGR during the forecast period.
Speech analytics is the process of analyzing on-going or recorded calls for collecting useful data for quality assurance. The calls are being analysed for understanding the mood of the customer, the reason for the call, satisfaction level, and other relevant information that helps in improving the business. These analytics primarily uses the unstructured data from the customer phone calls and matches it with structured metadata. This data then further undergoes a speech recognition process and is being converted into text and parameters such as voice, loudness, and tempo are analyzed. These parameters are then used in the business decision-making process.

The growth of thisSpeech Analytics Marketis primarily driven by increasing disposable incomes, growing technological innovation in BFSI, Retail, IT nad Telecom industry.

Speech solutions provide the ability to convert the recorded call into unstructured data and then translate the data into useful information effectively across the enterprise. These solutions can handle a broad range of customer interactions. Speech analytics solutions are gaining popularity across various enterprises due to the ineffectiveness of the conventional text-based analytics that is unable to handle the complex business issues in real time.

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Global Speech AnalyticsMarket Segmentation:
Following Top Key players are profiled in this Market Study:
Calliminer, Verint Systems, Avaya Aurix, Nice Systems Ltd., Genesys, and others

By Application:Automotive, Retail, Healthcare, BFSI, Government and Others

Impact of COVID-19:

Speech Analytics Market report analyses the impact of Coronavirus (COVID-19) on the Speech Analytics industry.
Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost 180+ countries around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the coronavirus disease 2019 (COVID-19) are already starting to be felt, and will significantly affect the Speech Analytics market in 2020.
The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor events restricted; emergency declared in many countries; massive slowing of the supply chain; stock market unpredictability; falling business assurance, growing panic among the population, and uncertainty about future.

COVID-19 can affect the global economy in 3 main ways: by directly affecting production and demand, by creating supply chain and market disturbance, and by its financial impact on firms and financial markets.

Download Sample PDF of COVID-19 ToC to understand the impact and be smart in redefining business strategies.
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Table of Content:
Chapter 1 Executive Summary
1.1. Market Summary

1.1.1. Global Speech Analytics Market, 2016-2026, (USD Million)

1.2. Market Snapshot: Global Speech Analytics Market

1.3. Market Dynamics

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Chapter 2 Market Dynamics
2.1. Market Overview

2.2. Market Drivers

2.2.1. Growing demand for wearable devices

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Chapter 3 Global Speech Analytics Market, by Type
Chapter 4 Global Speech Analytics Market, by Application
Chapter 5 Global Speech Analytics Market, by Region
Chapter 6 Competitive Intelligence
Chapter 8 Preface
And More…

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