The right way to save your business after COVID-19

You might have already noticed that thanks to COVID-19, sales and revenue plummet. All sectors had to adapt to changing consumer behavior in order to continue doing business. Now that we are getting back to normal it is hard to say what to expect in the coming months. However, one thing is clear – it is important to plan ahead to get sales back on track or even increase them.

The best way to do it is to implement innovative online tools to improve your customer’s journey.

Why?
The answer comes from the consumers themselves. For example, according to ChannelAdvisor and Dynata, two in five UK shoppers say that they will make more online purchases once lockdown ends amidst retailers reopening their doors to customers. Brick-and-mortar shops might also suffer a decline in sales since nearly half of consumers around the world will prefer to shop online instead, according to GlobalWebIndex’s ninth release of its coronavirus research.

Moreover, Google Surveys showed that even consumers who are looking at buying a car say they are 10% more likely to buy a car online than before lockdown. As a result, nearly 20% of consumers said they would buy a car sooner if it was possible to look at it closely online and then buy it.

Online sales seem to be the answer to business survival in the future. However, there are products that require that in-person story-driven sale, which is only possible when customers physically see the product.

Then how to make online shopping more human?
Eyezon is a new tool in the market that was founded on the core principle of making online shopping more human for both businesses and customers. It is a service that allows in-person-like communication between the customer and the in-store consultant via live video broadcasts.

"Buyers can see the quality of the product that interests them in real-time. This is an opportunity to achieve the effect of live sales even in the digital space," says Dragorad Knezi, co-founder and CEO.

How does Eyezon work?

It is a button integrated into your website near product pictures and an “Add to Cart” button. After customers send a request, they will see a pop-up with some text and a countdown timer, which indicates how long until the consultant connects. Once the consultant is ready, the customer will receive a push notification. Customers will be able to watch, engage using voice communication, text, and audio messages, and experience the product they are viewing without even leaving the page.

The service is already used by many global companies such as Panasonic, De’Longhi, Kenwood, and many others.

Remember, given the fast-changing consumer behavior, businesses need to make their presence online as seriously as their presence in brick-and-mortar in order to serve customers and survive.

Save your business with Eyezon. Request a demo today.

Comte d'Úrgell 259
Barcelona, Spain

d.mineeva@witheyezon.com
Europe: + 34 644 87 11 05
USA: +1 305 4477624
Latin & Central America: +1 305 4477624

Sell with the magic of live video streams.
Your employees will use our powerful video streaming service to engage customers and sell your products all from within your website. No redirects, no complications. It’s as easy as that.

This release was published on openPR.