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Global Customer Experience Management Market Size, Share, Analysis, Industry Report and Forecast to 2025

06-30-2020 10:03 AM CET | IT, New Media & Software

Press release from: Orion Market Research

Global Customer Experience Management Market Size, Share,

Customer Experience Management (CEM) market is expected to register significant growth over the forecast period. CEM focuses on creating a differentiated experience at various touchpoints that the customer chooses to interact with the company. The growing traction of cloud-based customer experience management among various companies has surged the growth of customer experience management market. The key factor propelling the growth of the CEM market is the increasing focus of various organizations to retain their customers by providing enhanced customer experience across various channels. Customer experience management enables the organizations to strengthen brand presence, increase customer loyalty and reduce customer churn, thus, resulting in the market growth of the market.

A full report description of Global Customer Experience Management Market at

Recent Developments

• In May 2019, Medallia Inc., customer experience management service provider, has announced to acquire Strikedeck, an advanced platform enabling companies to drive customer success (CS). The acquisition provides the company to expand its product portfolio in B2B customer experience management. The companies will provide information such as renewals of account, product adoption, and usage, subscriptions, billing along with other information to the client.
• In January 2019, SAP SE has acquired Qualtrics International Inc., customer experience management software provider. The acquisitions provide the company to expand its product portfolio and to extend its geographical outreach.

The Report Covers

• Market value data analysis of 2018 and forecast to 2025.
• Annualized market revenues ($ million) for each market segment.
• Country-wise analysis of major geographical regions.
• Key companies operating in the global CEM market. Based on the availability of data, information related to pipeline products, and relevant news is also available in the report.
• Analysis of business strategies by identifying the key market segments positioned for strong growth in the future.
• Analysis of market-entry and market expansion strategies.
• Competitive strategies by identifying ‘who-stands-where’ in the market.

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Global Customer Experience Management Market Segmentation

By Deployment

• On-Premise Deployment
• On-Demand Deployment

By End-User

• Telecom & IT
• Energy and utilities
• Manufacturing
• Healthcare
• Other (Retail)


North America

• US
• Canada


• UK
• Germany
• Italy
• Spain
• France
• Rest of Europe


• China
• India
• Japan
• Rest of Asia-Pacific

Rest of the World


• Adobe System, Inc.
• Avaya, Inc.
• CA Technologies, Inc.
• Clarabridge, Inc.
• Freshworks, Inc.
• Genesys Telecommunications Laboratories, Inc.
• IBM Corp.
• Medallia, Inc.
• NICE Systems, Inc.
• Nokia Corp.
• OpenText Corp.
• Oracle Corp.
• Qualtrics
• SAS Institute, Inc.
• Sitecore Holding II A/S
• Tech Mahindra, Ltd.
• Verint System, Inc.
• Zendesk, Inc.

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Media Contact:

Company Name: Orion Market Research
Contact Person: Mr. AnuragTiwari
Contact no: +1 646-755-7667, +91 780-304-0404

About Orion Market Research

Orion Market Research (OMR) is a market research and consulting company known for its crisp and concise reports. The company is equipped with an experienced team of analysts and consultants. OMR offers quality syndicated research reports, customized research reports, consulting and other research-based services.

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