Patron Point Online Library Card Registration Solution Is Big Hit
Ian Downie, Vice President, Growth at Patron Point stated "In the two months since we have launched the feature, many of our library partners are now issuing online library cards to their new customers - something they weren't doing literally weeks ago. We have also seen significant interest in the solution for libraries issuing eCards to patrons during the COVID-19 - giving patrons access to digital resources while their buildings have been closed."
The online card registration solution is complemented by Patron Point Verify, address verification solution. Downie added, "Libraries have signed up for our address verification solution to help them transform their new card registration and card renewal processes, verifying patron addresses online removing the need for patrons to come into the library with proof of address. This is a real time saver and a much simpler way of dealing with new and expiring memberships."
Sufa Anderson, Access Services Manager at Las Vegas–Clark County Library District said, "The Patron Point team did an excellent job of getting this up and running for us. It was much needed, quick, and their patience while things were tweaked is much appreciated." Anderson continued, "Our customers can now obtain a library card to gain access to eResources despite our buildings being closed. The customer is able to obtain both their library card and PIN to access eResources, and the patron record is created for us in the ILS all ‘magically' behind the scenes."
Angela Hunek, ILS System Administrator at Sarasota County Libraries and Historical Resources added, "Previous to Patron Point's eCard solution, there was no way to prevent the public outside of our service area from creating a digital library card. This was labor intensive for staff to cull and communicate with those who had applied. Definitely, a wonderful thing to have Patron Point's whitelist in play! We now have an up-to-date look and feel to both the application form and messages sent to our patrons. Bringing us into the present was a nice choice to make with Patron Point.
Patron Point Inc.
6418 Newgrange Drive, Dublin, OH 43016 USA
About Patron Point (www.patronpoint.com)
Patron Point is the first of its kind patron relationship management system that delivers an enhanced level of library marketing capability. With Patron Point, libraries can produce personalized email and web communications that attract and more fully engage the patron. Libraries can benefit immediately from a foundation of Proven Programs or create their own workflows that are customized to their unique user communities and needs.
With Patron Point, a library can:
Make its marketing more engaging and targeted;
Drive collection use and program attendance;
Deliver a more personalized digital patron experience; and
Measure patron engagement across the full range of patron activities.
About the Las Vegas-Clark County Library District
The award-winning Las Vegas-Clark County Library District is a $109 million independent taxing entity that serves a diverse community over 8,000 square miles. Through its 25 branches and website, the Library District offers more than two million books, audio and video, eMedia, homework help, and free programs for all ages. The Library District is a vibrant and vital member of the community offering limitless learning; business and career advancement; government and social services support; and best of all, a place where customers find a sense of culture and community.
About the Sarasota County Library System
The Sarasota County Library System serves the residents of Sarasota County, Florida at ten branch libraries located throughout the county including a joint-use facility on the campus of a technical college. Library users enjoy access to diverse print, media and digital collections, computers and technology support, Books-By-Mail and Talking Book delivery, robust educational and enrichment programs, and responsive outreach services. In 2012, the Library was named "Florida Library of the Year" by the Florida Library Association, recognized for forming strategic community partnerships, developing a library foundation, employing the latest technologies, investing in staff development, and creating a new business model which positioned the library to meet future challenges while meeting the evolving needs of library customers. Recent accomplishments include opening Creation Station makerspaces, eliminating overdue fines, and establishing library accounts for every public school student and educator.
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