Tevatel Helps Move Large Call Centers to the Cloud -- COVID-19 Rising to the Challenge
With the COVID-19 outbreak, businesses have embraced remote working as the "new normal" and are pushing companies toward digital business models. This has particularly impacted their customer-facing teams like sales and support since traditionally they are not remote functions.
Metropolis Healthcare, India's key Pathology Lab approved by the government for COVID-19 Test , wanted to move its customer support operations to the cloud to enable their employees to work remotely. With Tevatel, they were able to complete this transition in less than 3 days.
With Tevatel's remote call center solution DOOCTI, calls from customers can be forwarded to the agent's mobile phone directly. It is a comprehensive yet simple solution that will work seamlessly even in places where agents face low bandwidth and internet connectivity issues. Since the agents do not have to use the internet for answering calls, there is no fear of a security compromise. This solution also works without any lags and has superior call quality.
About Tevatel (DOOCTI)
Tevatel is Asia's leading cloud telephony platform (DOOCTI). Incorporated in , Tevatel was co-founded by techies to help businesses modernize customer communication.
Tevatel's DOOCTI is a trusted brand for simplified customer communication for more than a hundred customers in India.
For more information, please visit https://www.tevatel.com/
Media Contact : N. Prakash ,+919790776655,Prakash.firstname.lastname@example.org
5,6th st,Jothi nagar,Avadi
Near Muruagga polytechnic,Chennai,India 600109
Our Vision : To deliver outstanding customer experience with latest technology enablement.
Objective : Computer telephony integration cloud platform that can integrate your phone system with Your Helpdesk, CRM, and Other Key Tools.
Currently we have developed Integration platforms for 25+ worlds top CRM platforms (Ex: Zoho, Salesforce, Microsoft Dynamic and so on )
This release was published on openPR.
Permanent link to this press release:
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Tevatel Helps Move Large Call Centers to the Cloud -- COVID-19 Rising to the Challenge here
News-ID: 2062502 • Views: 320