Press release
Voice Analytics Market Is Booming Across the Globe Explored in Latest Report 2020-2025 | Analysis by Key Players - NICE, Avaya, ThoughtSpot, Uniphore
Voice Analytics Market
Factors such as growing need to extract insights from customer interactions, rising demand to monitor improve agent performance, and growing focus on risk and fraud detection are expected to drive the market growth. Moreover, growing impact of AI and improving individual experience and increasing adoption of cloud-based solutions are expected to create ample opportunities for voice analytics solution vendors.
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Global Voice Analytics Market: Growth Factors
The voice analytics market by component covers solution and services. The solution segment outperforms the services segment and would see growth in the future, due to higher adoption of solution. The voice analytics solution empowers users to analyze recordings or conversations to identify emotion and intent of the speakers. It analyzes the audio patterns for certain features, such as tone, stress, tempo, pitch, and rhythm. It helps enhance customer satisfaction and competitive intelligence, reduce customer churn by predicting at-risk customers, and identify risks and frauds.
Global Voice Analytics Market: Segmentation
Consulting services mainly steer around the critical issues and opportunities related to strategies, marketing, operations, technologies, mergers and acquisitions, and finance, leading to increased effectiveness, improved performance, reduced costs, and enhanced resilience. Consulting services are required by retail stores, retail planners, and merchandisers for enhanced strategic outlook, improved performance efficiencies, and transformed business operations of retail-related activities into more efficient and cost-effective operations.
On the basis of Product Type, this report displays the production, revenue, price, market share and growth rate of each type, primarily split into Cloud, On-Premises. Based on End Users/Applications, this report focuses on the status and outlook for major applications/end users, consumption (sales), market share and growth rate for each application, including Sentiment Analysis, Sales & Marketing, Risk & Fraud Detection, Call Monitoring.
Large enterprises generate huge volumes of data due to their broad client base. Enterprises are concentrating on their core strengths and capabilities to maintain their competitive edge over other players. These enterprises need better insights into customer responses and help the companies to drive more revenue and value for their shareholders. They are also utilizing speech analytics solutions for improving their business processes, market intelligence, and customer experience. However, the deployment of voice analytics solutions on-premises has been much preferred by the large enterprises, as it helps them to have a hold on their processes and activities.
Global Voice Analytics Market: Regional Analysis
Asia Pacific was a prominent market for Voice Analyticss in 2016. Among the countries in Asia Pacific, the demand was substantially high in developing countries such as China and India. These countries have been witnessing rapid increase in its population along with expansion of their overall economies, which has led to increase in disposable income. Increased spending on home interiors is fuelling the Voice Analytics market in Asia Pacific.
There are several manufacturers of Voice Analyticss in Europe and North America. In North America, the demand for Voice Analyticss is primarily driven by the residential sector. Improved standards of living and rising usage of Voice Analyticss for flooring purpose are anticipated to drive the market in North America.
Global Voice Analytics Market: Competitive Players
Some of the major players that operate in the Global Voice Analytics Market are Verint Systems, NICE, Avaya, ThoughtSpot, Uniphore, Calabrio, Talkdesk, RankMiner, VoiceBase, Beyond Verbal.
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Global Voice Analytics Market: Regional Segment Analysis
North America (U.S. and Canada)
Latin America (Mexico, Brazil, Peru, Chile, and others)
Western Europe (Germany, U.K., France, Spain, Italy, Nordic countries, Belgium, Netherlands, and Luxembourg)
Eastern Europe (Poland and Russia)
Asia Pacific (China, India, Japan, ASEAN, Australia, and New Zealand)
Middle East and Africa (GCC, Southern Africa, and North Africa)
What Report Provides
Full in-depth analysis of the parent market
Important changes in market dynamics
Segmentation details of the market
Former, on-going, and projected market analysis in terms of volume and value
Assessment of niche industry developments
Market share analysis
Key strategies of major players
Emerging segments and regional markets
Testimonials to companies in order to fortify their foothold in the market.
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Table of Contents:
Global Voice Analytics Market Report 2020
1 Voice Analytics Definition
2 Global Voice Analytics Market Major Player Share and Market Overview
3 Major Player Voice Analytics Business Introduction
4 Global Voice Analytics Market Segmentation (Region Level)
5 Global Voice Analytics Market Segmentation (Product Type Level)
6 Global Voice Analytics Market Segmentation (Industry Level)
7 Global Voice Analytics Market Segmentation (Channel Level)
8 Voice Analytics Market Forecast 2020-2024
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