CRM Expert Posts New Article — “Use Multilevel Categorization to Determine the Service and Response Profiles of Service Requests”.

CRM Expert Posts New Article — “Use Multilevel Categorization to Determine the Service and Response Profiles of Service Requests”.
Dedham, Massachusetts

SAPexperts announces a new article, “Use Multilevel Categorization to Determine the Service and Response Profiles of Service Requests” available in their CRM Expert knowledgebase.

With an understanding of how to effectively use multilevel categorization, you can determine response times based on categories of issues instead of focusing on abstract priority values. You can determine the SLA profile based on a category or subcategory of the service request and you can establish response times based on the reason for the customer inquiry.

Learn how to extend Service Level Agreement (SLA) determination by multilevel categorization through customization. Bob Croce, product director of SAPexperts comments, “This article provides an invaluable lesson on gaining better coverage and control over transactions such as serve requests through the use of multilevel categorization.”

The article is written by Dr. Rüdiger Göbel, Senior Consultant, ecenta AG.
The article abstract is located at: http://www.crmexpertonline.com/article.cfm?id=6160

About the Author:
Rüdiger Göbel is a senior consultant for SAP CRM with ecenta AG. His specialties are Service, Interaction Center WebClient, WebUI, Sales, and Marketing.

About SAPexperts:
SAPexperts consist of nine online knowledgebases produced by WIS Publishing – the leading independent provider of publications and educational events focused on SAP technology. The nine SAPexperts knowledgbases consist of Financials Expert, BI Expert, SCM Expert, HR Expert, CRM Expert, GRC Expert, Solution Manager Expert, Project Expert, as well as SAP Professional Journal. Access to the SAPexperts knowledgebases is obtained on an annual subscription basis. More information can be found at www.sapexperts.com

About WIS Publishing:
WIS Publishing is the premier independent provider of SAP training materials, with more than 250,000 customers in 61 countries. WIS Publishing is the publisher of SAPinsider, insiderPROFILES, and the SAPexperts publications, and is the producer of the SAPinsider conferences and the Insider Learning Network. For more information, visit http://www.insiderlearningnetwork.com

SAP is a registered trademark of SAP AG in Germany and several other countries. WIS Publishing is not affiliated with SAP AG or any of the SAP AG group of companies.

Media Contact:
Tony Membrino
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Dedham, MA 02026
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tony.membrino@wispubs.com

This release was published on openPR.