Press release
Call Center AI Market Growth Statistics to Make Multi-Billion Dollar Market during 2020 - 2025 | IBM, Google, Microsoft, Oracle, SAP, AWS
Call Center AI Market
Global Call Center AI Market overview:
BusinessIndustryReports have new report spread across 96 pages is an overview of the Global Call Center AI Market Report 2020. The Global Call Center AI Market is projected to grow at a healthy growth rate from 2020 to 2024 according to new research. The study focuses on market trends, leading players, supply chain trends, technological innovations, key developments, and future strategies.
Available Exclusive Sample Copy of this Report @ https://www.businessindustryreports.com/sample-request/251246
The growth of the cloud segment can be attributed to the cost-effectiveness and flexibility provided by cloud-based deployment. Majority of the call center AI solutions are getting deployed on the cloud as it offers advantages, such as lower cost of installation and maintenance, higher scalability, accessibility to real-time information, and enhanced business efficiency, as compared to on-premises solutions.
The Global Call Center AI Market is segmented on the basis of Product Type, Application, End Use Industry and Region. On the Basis of Product Type segment, the Call Center AI Market is sub segmented into Cloud-Based, On-Premise. Based on End Use Industry segment, the Call Center AI Market is sub segmented into BFSI, Retail and E-commerce, Telecommunications, Health Care, Media and Entertainment.
The verticals that use call center AI solutions and services include BFSI, retail & eCommerce, telecom, healthcare, media & entertainment, travel & hospitality, and others (automotive, manufacturing, energy & utilities, government, and education). The BFSI segment is estimated to lead the call center AI market in 2020. This sector pioneered the use of chatbots/IVAs across various operations. Currently, BFSI represents the highest adoption of call center platforms and solutions as compared to other verticals. Call center AI solutions help financial institutions in flawlessly connecting with customers, improving customer experience, and lowering the customer churn.
The Asia-Pacific region is projected to register a highest growth in the market between 2020 and 2024. The growing end-user industry is the key driver of the market in the region. Europe is projected to witness a slow growth during the forecast period due to stringent environment norms in the region. North America is the largest market for Call Center AI followed by Asia-Pacific. The increasing demand from the water treatment segment coupled with the rising demand from reviving Technology industry is driving the market for Call Center AI in North America.
Some of the Call Center AI Market manufacturers involved in the market are IBM (US), Google (US), Microsoft (US), Oracle (US), SAP (Germany), AWS (US), Nuance Communications (US), Avaya (US), Haptik (India), Artificial Solutions (Spain), Zendesk (US), Conversica (US), Rulai (US), Inbenta Technologies (US), Kore.ai (US), EdgeVerve Systems (Infosys) (India), Pypestream (US), Avaamo (US), Talkdesk (US), NICE inContact (US), Creative Virtual (UK), Acquisitions and effective mergers are some of the strategies adopted by the Call Center AI Market manufacturers. New product launches and continuous technological innovations are the Call Center AI Market strategies adopted by the major players.
Latest Industry Updates:
IBM announced the inauguration of its Automation Innovation Center (AIC) in India at its Pune facility. The AIC is a state-of-the-art facility themed around Intelligent Automation and Future of Work, with experiential demonstration centers showcasing IBM's flagship Automation Platform, Digital Worker suite of solutions, Automation Operations Command Center for monitoring and managing bots, and co-creation zone for quick Design Thinking with visiting clients, all hosted in an agile workplace. The AIC also showcases industry vertical solutions for Banking, Insurance, Retail, CPG, Telco, Healthcare etc and the intersection of automation solutions on enterprise applications such as Salesforce, SAP and Workday which are a significant part of IBM's services business. The center will allow clients to experience IBM Cloud Pak for Automation, available on Red Hat OpenShift, that helps design, build and run automation applications and services on any cloud, using pre-integrated automation technologies and low-code tools.
The first AIC in India was announced in Bangalore in 2017. The two AICs demonstrate IBM's continuing commitment to investments in India and in the transformative area of Automation. Clients will now have access to IBM's market-leading solutions and deep expertise in automation, from scalable RPA delivery to AI/ML based industry solutions running on hybrid cloud infrastructure. IBM's Automation Advisors with in-depth expertise in automation, artificial intelligence and cloud will help clients define the roadmap to navigate their journey towards enterprise automation at scale. In addition, clients can also leverage IBM's ecosystem partnership with market leading RPA vendors like Blue Prism, UiPath, Automation Anywhere and Softomotive to get priority access to the latest solutions and derive maximum return on investment.
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Key Questions Answered in this Report:
1 The study provides an in-depth analysis of the global Call Center AI Market and current & future trends to elucidate the imminent investment pockets.
2 Information about key drivers, restrains, and opportunities and their impact analysis on the market size is provided.
3 Porters Five Forces analysis illustrates the potency of buyers and suppliers operating in the industry.
4 The quantitative analysis of the global market from 2016 to 2024 is provided to determine the market potential.
The report is a compilation of first-hand information, qualitative and quantitative assessment by industry analysts, inputs from industry experts and industry participants across the value chain. The report provides in-depth analysis of parent market trends, macro-economic indicators and governing factors along with market attractiveness as per segments. The report also maps the qualitative impact of various market factors on market segments and geographies.
Region segment: This report is segmented into several key regions, with sales, revenue, market share (%) and growth Rate (%) of HD Map in these regions, from 2013 to 2024 (forecast), covering: North America, Europe, Asia Pacific, Middle East & Africa and South America
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Table of Contents:
1 Call Center AI Definition
2 Global Call Center AI Market Major Player Share and Market Overview
3 Major Player Call Center AI Business Introduction
4 Global Call Center AI Market Segmentation (Region Level)
5 Global Call Center AI Market Segmentation (Product Type Level)
6 Global Call Center AI Market Segmentation (Industry Level)
7 Global Call Center AI Market Segmentation (Channel Level)
8 Call Center AI Market Forecast 2020-2024
9 Call Center AI Segmentation Type
10 Call Center AI Segmentation Industry
11 Call Center AI Cost Analysis
12 Conclusion
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