Daniel Sieberg of Google Marketing to Keynote at the 3rd Global ContactForum Conference

Mexico City, Mexico, November 18, 2011 – Daniel Sieberg, Google Marketing, announces that he will keynote the Instituto Mexicano de Teleservicios (IMT) 3rd Global Contact Forum, which will focus on the theme of Digital, Mobile and Social Media for Contact Center and BPO industry professionals.

Mr. Daniel Sieberg, Google Marketing, author of the Book “The Digital Diet” confirms that he will be the opening keynote for the 3rd Global ContactForum (3rdGCF), annually held in Mexico City, March 12th-14th, 2012. The theme for 3rdGCF is Digital, Mobile and Social Media for the Contact Center and BPO industry.

Mr. Sieberg was asked about his topic for the 3rd Global ContactForum and he said this: “Today, great customer service extends well beyond desktops or laptops and into our smart phones, our tablets, and our social media. But for tomorrow, how do we manage all these devices, deliverables and demands without feeling overwhelmed, both personally and professionally? My goal is to share research, ideas and tips to maintain a well-balanced "digital diet" that empowers people to create lasting relationships-- both online and off.”

The 3rd Global ContactForum is the third installment of GCF, the most successful global event in Latin America for contact center professionals. Started in 2010, GCF serves as a knowledge hub for professionals in the customer service industry. Customer care executives, managers and supervisors gather here to discuss best practices, industry challenges, showcase new technologies, exchange ideas and share their knowledge.

The GCF event functions with the primary aim of promoting the growth, competitiveness and professionalization of the contact center industry globally. In 2011, more than 1,800 contact center professionals and thought leaders, from over 22 countries gathered. In 2012, the conference will focus on the Digital, Mobile and Social Media impact on the Contact Center. Companies represented at the 3rd Global ContactForum include major industry names like Google, Avaya, PCCW, Aspect, Altitude, Autonomy, British Telecom and Verizon.

"Given the state of the global economy, the rise of digital, mobile and social media, we believe needs to focus on the changing face of customer service, standards and satisfaction. Mexico City is one of the largest cities in the world and we’ve had great success holding these events here,” said Ma. Eugenia Garcia Aguirre, Chair for the event.

The 3rd Global ContactForum will take place at The Centro Banamex Convention Center in Mexico; a leading and award-winning convention facility conveniently located a short drive from Mexico City’s business centers and hotel districts. The website for the event outlines all of the details: http://www.globalcontactforum.com. Members of recognized Industry Associations benefit from with a special discount of 15%, by using code ITESA15. For more information about being the speaker, commercial sponsorship or exhibition:

Contact:

Keith Fiveson,
CEO, ITESA, Co-Chair
Office#1-212-463-0043,
69 Fifth Avenue, Suite 9J, New York, NY 10003,
email: kfiveson@itesa.com

The 3rd Global ContactForum, is the international gathering event of Contact Center, Customer Contact & BPO professionals from around the world. Yearly, they come together in Mexico City to network, share knowledge, discuss industry challenges, showcase new technologies and present the best practices. Over 1,800 people came together in 2011, so please join us this coming March 12, 13 & 14, 2012 to promote the growth, competitiveness and professionalism of the customer contact industry.

The theme for the 2012 edition is the Digital & Mobile Customer Experience and its role in the future of customer contact. Learn how the digital, mobile, tweeters and members of the social CRM community are influencing contact centers. Learn how to serve the demanding, discriminating new mobile, digital customer, as we bring together global thought leaders to share their ideas and insights in this educational forum. We will explore the cutting-edge technologies, platforms, tools, channels and strategies that are transforming the way we interact with our customers and individuals, anywhere, anytime, on any device in this age of mobility.

Get professional insights, new ideas, problem solving tools and ways to integrate digital and mobile into your contact service mix. Sessions will focus on how to achieve a higher degree of satisfaction, lowering costs and generating brand value and high marks for user experiences. Global thought leaders, managers, users and providers will share their insights on self service, digital, virtual agents, chat, text, social media, community management, developing content and mobile solutions and applications to drive wallet share and interact. Attendees will walk away with new insights, knowledge and expertise. Establish goals and determine next steps when you return to the office. This session will also include a brief tour of the exhibit hall to kick-start your research and to help you understand the various technologies and solutions available.

ITESA

69 Fifth Avenue, Suite 9J
New York, NY 10003
NY, USA

#212-463-0043

This release was published on openPR.