Press release
Customer Journey Analytics Market Research Technology Outlook 2020-2026
Top Companies in the Global Customer Journey Analytics Market
IBM Corporation (US), salesforce.com, inc. (NYSE:CRM)(US), Adobe Systems Incorporated (US), SAP SE (NYSE:SAP)(Germany), NICE Ltd. (NASDAQGS:NICE) (Israel), Verint Systems Inc. (US), Pointillist (Luxembourg), ClickFox (US), Quadient (Switzerland), Kitewheel (US), Servion Global Solutions Ltd. (India), CallMiner, Inc. (US)., among others.
The global Customer Journey Analytics Market to grow with a CAGR of 19.8% over the forecast period of 2020-2026.
Market Overview:
In the component segment, the customer journey analytics software segment is expected to gain a larger market share during the forecast period. The demand for customer journey analytics software is rising, as organizations need a solution to monitor and analyze customer interactions to understand their feelings, emotions, and sentiments. Customer journey analytics vendors provide software that assist companies with the data collection and analysis for generating meaningful insights into customer sentiments, voice of the customer, and the volume of interactions. Customer journey analytics software analyze the data in different formats, such as video, images, text, or audio.
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Among touchpoints, the email segment is expected to continue its dominance owing to its increasing use in promoting new offers and resolving queries. The mobile segment is expected to grow at the fastest rate, due to an increased volume of interactions through mobile apps during early stages of customer journeys as well as growing adoption of smartphones among consumers.
Trending News
salesforce.com, inc. (NYSE:CRM)(US)
Top Analyst Reports for Microsoft, salesforce.com & Novo Nordisk
Friday, March 20, 2020: The Zacks Research Daily presents the best research output of our analyst team. Today's Research Daily features new research reports on 16 major stocks, including Microsoft (MSFT), salesforce.com (CRM) and Novo Nordisk (NVO). These research reports have been hand-picked from the roughly 70 reports published by our analyst team today.
Shares of salesforce.com have lost 15.9% over the past year against the Zacks Computer Software industry's rise of 2%. The Zacks analyst believes that Salesforce has been benefiting from a robust demand environment as customers are undergoing a major digital transformation.
(Source- finance.yahoo.com)
NICE Ltd. (NASDAQGS:NICE) (Israel)
NICE Reports a Surge in Usage of Self-Service Scheduling to Accommodate Rapid Shift-Swap and Extra Hours Due to COVID-19
NICE EEM cloud solution that enables scheduling flexibility recorded 400% increase in volume changes as contact centers move to work from home and in race to respond to consumer interaction surge
NICE (Nasdaq: NICE) today announced that it is seeing a significant uptake in agents adapting their contact center schedules in response to the recent outbreak of COVID-19. Agents were highly engaged in helping their contact centers rapidly meet the unprecedented change in demand by leveraging NICE's Employee Engagement Manager (EEM) solution. NICE EEM provided agents with exceptional scheduling flexibility while simultaneously improving staffing levels and increasing productivity. As a result, organizations using NICE EEM are showing increases in average daily self-service schedule change rates as high as 193%, addressing the fluctuating staffing needs as employees move to remote working environments due to COVID-19. This trend is being seen across multiple verticals including Healthcare, Telecom, BPO, Financial Services, Insurance, High Tech, Travel and more.
(Source-finance.yahoo)
The Customer Journey Analytics market can be divided based on product types and its sub-type, major applications and Third Party usage area, and important regions.
This report segments the global Customer Journey Analytics Market on the basis of Types are
Web, Social media, Mobile, Email, Branch/store, Call center, Others (surveys, promotional events, and sales representatives)
On The basis Of Application, the Global Customer Journey Analytics Market is Segmented into
Customer segmentation and targeting, Customer behavioral analysis, Customer churn analysis, Campaign management, Brand management, Product management, Others (customer loyalty and process management)
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Regions Are covered By Customer Journey Analytics Market Report 2020 To 2026.
North America, Europe, China, Japan, Southeast Asia, India.
North America (USA, Canada and Mexico).
Europe (Germany, France, UK, Russia and Italy).
Asia-Pacific (China, Japan, Korea, India and Southeast Asia).
Significant Features that are under Offering and Key Highlights of the Reports:
-Detailed overview of Customer Journey Analytics Market
-Changing Customer Journey Analytics market dynamics of the industry
-In-depth market segmentation by Type, Application etc.
-Historical, current and projected Customer Journey Analytics market size in terms of volume and value
Recent industry trends and developments
-Competitive landscape of Customer Journey Analytics Market
-Strategies of key players and product offerings
-Potential and niche segments/regions exhibiting promising growth.
Frequently Asked Questions about Customer Journey Analytics market:
- What are the recent developments and government policies?
- Why might we forecast a downturn in a particular economy next year?
- Why do we say a currency is set to appreciate?
- What countries and sectors offer the highest potential?
- Where are the greatest dangers?
The report has 150 tables and figures browse the report description and TOC
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Free country Level analysis for any 5 countries of your choice.
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All the reports that we list have been tracking the impact of COVID-19 the market. Both upstream and downstream of the entire supplychain has been accounted for while doing this. Also, where possible, we will provide an additional COVID-19 update supplement/report to the report in Q3, please check for with the sales team.
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