Press release
Contact Center Solutions Market Competitive Outlook: Leading Players Are 3CLogic, 8x8, Inc., ALE International, IBM Corporation, AT&T, BT, Avaya Inc., Cisco Systems, Megapath, Centurylink, Polycom, Mitel Networks Corp., Polycom, RingCentral,
Contact Center Solutions Market Competitive Outlook
Contact center solutions market is expected to reach USD 56.14 billion by 2027 witnessing market growth at a rate of 12.30% in the forecast period of 2020 to 2027.
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Increase in the adoption of cloud-based contact center solutions
Cloud-based contact center solutions allow organizations to carry out customer communications virtually, through voice, email, or social media channels. Cloud-based contact center solutions also offer enterprises the flexibility to quickly adapt to changing business needs. Owing to such benefits, the demand for cloud-based contact center solutions has increased over recent years.
Major Manufacturers
3CLogic,
8x8, Inc.,
ALE International,
IBM Corporation,
AT&T,
BT,
Avaya Inc.,
Cisco Systems,
Megapath,
Centurylink,
Polycom,
Mitel Networks Corp.,
Polycom,
RingCentral, Inc,
Datavo,
Sangoma,
Nextiva,
Oneconnect,
Ozonetel,
Bullseye Telecom,
TPX Communications,
Novolink Communications among others
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Market Segmentation
By Solution
Automatic Call Distribution (ACD),
Call Recording,
Computer Telephony Integration (CTI),
Customer Collaboration,
Dialer,
Interactive Voice Responses (IVR),
Reporting & Analytics,
Workforce Optimization, Others
By End User
Banking,
Financial Services, and Insurance (BFSI),
Consumer Goods & Retail,
Government,
Healthcare,
IT & Telecom,
Travel & Hospitality, Others
Deployment
Cloud-based
On-premise
Type
Voice
Text
Social
By Services
Integration & Deployment,
Support & Maintenance,
Training & Consulting,
Managed Services
By Region:
North America
o North America, by Country
o US
o Canada
o Mexico
Western Europe
o Western Europe, by Country
o Germany
o UK
o France
o Italy
o Spain
o The Netherlands
o Rest of Western Europe
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Middle East
o Middle East, by Country
o UAE
o Saudi Arabia
o Qatar
o Iran
o Rest of Middle East
Asia Pacific
o Asia Pacific, by Country
o China
o India
o Japan
o South Korea
o Australia
o Indonesia
o Rest of Asia Pacific
Eastern Europe
o Eastern Europe, by Country
o Russia
o Turkey
o Rest of Eastern Europe
Rest of the World
o Rest of the World, by Country
o South America
o Africa
o Rest of the World, by Vehicle
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