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Contact Center as a Service Market Growth Set to Surge Significantly during 2020 - 2024 | Five9, inContact, Talkdesk, Genesys, 8x8, NewVoiceMedia

03-25-2020 11:31 AM CET | Media & Telecommunications

Press release from: ReportsWeb

Contact Center as a Service Market

Contact Center as a Service Market

Contact Center as a Service Global Market Report 2020-2024

Contact center as a service (CCaaS) solutions offer similar functional capabilities to those of on-premises contact center infrastructure, but there are key differences. With CCaaS, connectivity to other cloud-based applications may be easier, consumption is paid for via monthly subscription, and there is a stronger focus on service capabilities. Functions and abilities that organizations consider when reviewing their contact center requirements include: o Automatic call distribution (ACD) and interactive voice response (IVR). o Universal routing and queuing of voice and internet channels o A chatbot capability to support self-service and assisted-service interactions and transactions. o Proactive contact, including outbound dialing and SMS, as well as push text and email notifications. o Access to customer data o Support for virtual operations, remote agents and subject matter expets o Customer relationship tracking, management applications and operational support applications.

This Report covers the manufacturers' data, including: shipment, price, revenue, gross profit, interview record, business distribution etc., these data help the consumer know about the competitors better. This report also covers all the regions and countries of the world, which shows a regional development status, including market size, volume and value, as well as price data.

Get Sample Copy Of this report: https://www.reportsweb.com/inquiry&RW00013265038/sample

Companies Profiled in this report includes: Five9, inContact, Talkdesk, Genesys, 8x8, NewVoiceMedia, Serenova, Connect First, Noble Systems, Cisco (BroadSoft), Evolve IP, Nuance, Talkdesk, Genesys, NewVoiceMedia, Content Guru, Puzzel (Intelecom), Orange Business, Services, Capgemini, BT

Product Type Segmentation

Onshore Outsourcing

Offshore Outsourcing

Industry Segmentation

Telecom & IT

BFSI

Healthcare & Life Sciences

Government & Public

Retail & Consumer Goods

Get Discount of this report: https://www.reportsweb.com/inquiry&RW00013265038/discount

Table of Content:

Section 1 Contact Center as a Service Product Definition

Section 2 Global Contact Center as a Service Market Manufacturer Share and Market Overview

Section 3 Manufacturer Contact Center as a Service Business Introduction

Section 4 Global Contact Center as a Service Market Segmentation (Region Level)

Section 5 Global Contact Center as a Service Market Segmentation (Product Type Level)

Section 6 Global Contact Center as a Service Market Segmentation (Industry Level)

Section 7 Global Contact Center as a Service Market Segmentation (Channel Level)

Section 8 Contact Center as a Service Market Forecast 2019-2024

Section 9 Contact Center as a Service Segmentation Product Type

Section 10 Contact Center as a Service Segmentation Industry

Section 11 Contact Center as a Service Cost of Production Analysis

Complete Report: https://www.reportsweb.com/buy&RW00013265038/buy/2350

Request for Customization:

Any special requirements about this report, please let us know and we can provide custom report.

Contact Info:
Name: Sameer Joshi
Email:sales@reportsweb.com
Company Name: ReportsWeb
Website: Reportsweb.com

Phone: +1-646-491-9876

About ReportsWeb:

ReportsWeb.com is a one stop shop of Market research reports and solutions to various companies across the globe. We help our clients in their decision support system by helping them choose most relevant and cost effective research reports and solutions from various publishers. We provide best in class customer service and our customer support team is always available to help you on your research queries.

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