Press release
Contact Center as a Service Market Growth Set to Surge Significantly during 2020 - 2024 | Five9, inContact, Talkdesk, Genesys, 8x8, NewVoiceMedia
Contact Center as a Service Market
Contact center as a service (CCaaS) solutions offer similar functional capabilities to those of on-premises contact center infrastructure, but there are key differences. With CCaaS, connectivity to other cloud-based applications may be easier, consumption is paid for via monthly subscription, and there is a stronger focus on service capabilities. Functions and abilities that organizations consider when reviewing their contact center requirements include: o Automatic call distribution (ACD) and interactive voice response (IVR). o Universal routing and queuing of voice and internet channels o A chatbot capability to support self-service and assisted-service interactions and transactions. o Proactive contact, including outbound dialing and SMS, as well as push text and email notifications. o Access to customer data o Support for virtual operations, remote agents and subject matter expets o Customer relationship tracking, management applications and operational support applications.
This Report covers the manufacturers' data, including: shipment, price, revenue, gross profit, interview record, business distribution etc., these data help the consumer know about the competitors better. This report also covers all the regions and countries of the world, which shows a regional development status, including market size, volume and value, as well as price data.
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Companies Profiled in this report includes: Five9, inContact, Talkdesk, Genesys, 8x8, NewVoiceMedia, Serenova, Connect First, Noble Systems, Cisco (BroadSoft), Evolve IP, Nuance, Talkdesk, Genesys, NewVoiceMedia, Content Guru, Puzzel (Intelecom), Orange Business, Services, Capgemini, BT
Product Type Segmentation
Onshore Outsourcing
Offshore Outsourcing
Industry Segmentation
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
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Table of Content:
Section 1 Contact Center as a Service Product Definition
Section 2 Global Contact Center as a Service Market Manufacturer Share and Market Overview
Section 3 Manufacturer Contact Center as a Service Business Introduction
Section 4 Global Contact Center as a Service Market Segmentation (Region Level)
Section 5 Global Contact Center as a Service Market Segmentation (Product Type Level)
Section 6 Global Contact Center as a Service Market Segmentation (Industry Level)
Section 7 Global Contact Center as a Service Market Segmentation (Channel Level)
Section 8 Contact Center as a Service Market Forecast 2019-2024
Section 9 Contact Center as a Service Segmentation Product Type
Section 10 Contact Center as a Service Segmentation Industry
Section 11 Contact Center as a Service Cost of Production Analysis
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