Outsourced Customer Care Services Market | Accenture, Aegis Global, Alorica, Amdocs, Convergys, Infosys, Sitel, STARTEK, Sykes Enterprises, Incorporated, SYNNEX, Teleperformance, TTEC, Transcom and West Corporation

Outsourced customer care services market is moderately fragmented and involves the presence of numerous SMBs. In order to sustain their business position, companies have been focusing on enhancing their service portfolio. In addition, the tried-and-tested strategy of acquisitions is also a rage in outsourced customer care services industry, which players have been adopting, in order to gain global prominence. For instance, Infosys and Microsoft Corporation had partnered in 2015 to provide the Finacle solutions suite on the Microsoft Azure, the enterprise-grade, cloud computing platform.

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LATAM outsourced customer care services market is anticipated to carve out a lucrative growth path over the coming seven years. This growth can be credited to the increasing English-speaking population and the growing penetration of the Internet. Besides, the reduction in telecom rates and the presence of highly educated agents will also spur the regional growth. LATAM also has a significantly large Spanish-speaking population, and offers the advantage of bilingual agents. Besides, the geographic proximity to the U.S. is another driving factor that makes the region a popular outsourcing destination, propelling LATAM outsourced customer care services industry.

Key Market Competitors:

1. Accenture
2. Aegis Global
3. Alorica
4. Amdocs
5. Convergys
6. Expert Global Solutions (now Alorica)
7. Infosys
8. Sitel
9. SPi Global
10. STARTEK
11. Sykes Enterprises, Incorporated
12. SYNNEX
13. Teleperformance
14. TTEC
15. Transcom
16. West Corporation

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Outsourced customer care services market share from customer interaction is expected to rise significantly over the coming years. This growth can be attributed to the huge demand for quick problem recovery solutions. The primary aim of outsourced customer care services industry providers is consumer satisfaction, which will propel the business demand for customer interaction in the future. Subject to the goal of building and maintaining consumer relationships and fulfilling their demands in a way that they find convenient, outsourced customer care services market from customer interaction will gain a competitive edge over the next few years.

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