Cistera Networks Streamlines Healthcare Scheduling and Notification
Cistera QuickConnect solution is being implemented in a major group of healthcare providers to deliver real-time notification of appointments and scheduling for thousands of patients. It provides a clear and consistent experience to customers across multiple locations. Automating appointment reminders allows the healthcare personnel to focus on the patients in house and provide immediate attention to their needs.
“The automation of customer reminders is an important productivity tool for busy clinics and medical centers.” Says Cistera CEO Greg Royal. “Lost or forgotten appointments cost time and money for everyone involved. With thousands of customers to remind each day, this is a major improvement in customer healthcare delivery. MedQMS has the additional benefit of standby appointment capability. Customers can elect to standby for appointments so if an appointment comes free, it will automatically notify people on the standby list that they can take that appointment.”
Cistera has been known for comprehensive communications architecture and with the enhancement of MedQMS, now healthcare organizations can benefit from this large-scale secure and reliable infrastructure," says Cistera CEO Greg Royal. "We have now delivered MedQMS to over a dozen large healthcare systems. With over 250,000 healthcare providers in the United States, the opportunity to dramatically improve customer experience through the unified communications delivery is huge.”
The award-wining Cistera ConvergenceServer is one of the industry's most comprehensive delivery platform for providing a robust and scalable solution that adds features and functionality to a communications environment. Each Cistera ConvergenceServer comes equipped with the full range of Cistera application engines, making installation and expansion a simple, straightforward process. The platform's broad portfolio of virtualized application services enables users to improve satisfaction, increase productivity and collaboration as well as provide a safer environment. Based on open standards and a proven server technology foundation, the Cistera ConvergenceServer's single unified administration lowers the total cost of ownership of a full-featured communications solution.
Cistera Networks is a leading provider of enterprise application communications platforms and services. The company blends powerful application infrastructure with industry-specific business processes, to deliver the benefits of voice, video and data convergence to the user. Cistera’s industry-leading platform delivers the most reliable, scalable and secure application services for IP-based network environments. Its broad portfolio of application services enables users to improve customer service and satisfaction, increase productivity and collaboration, improve responsiveness to critical incidents and to provide a safer environment.
Capital Group Communications, Inc.
6509 Windcrest Drive #160
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