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Customer Experience Management (CEM) Market Industry Size, Analysis, Trends, Growth and Forecast 2025

03-16-2020 12:17 PM CET | IT, New Media & Software

Press release from: Orion Market Research

Customer Experience Management Market

Customer Experience Management Market

Customer Experience Management (CEM) market is expected to register significant growth over the forecast period. CEM focuses on creating a differentiated experience at various touchpoints that the customer chooses to interact with the company. The growing traction of cloud-based customer experience management among various companies has surged the growth of customer experience management market. The key factor propelling the growth of the CEM market is the increasing focus of various organizations to retain their customers by providing enhanced customer experience across various channels. Customer experience management enables the organizations to strengthen brand presence, increase customer loyalty and reduce customer churn, thus, resulting in the market growth of the market.

Get Sample Copy of Customer Experience Management (CEM) Market at: https://www.omrglobal.com/request-sample/customer-experience-management-cem-market

The major players that contribute to the growth of the customer experience management market include Adobe System Inc., Avaya, Inc., CA Technologies, Inc., NICE Systems, Inc., Chime Technologies Inc., Clarabridge, Freshworks Inc., IBM Corp., Nokia Networks, Oracle Corp., Qualtrics, SAP SE, Tech Mahindra, Ltd., and others.

The customer experience management market is segmented on the basis of deployment and end-user. Based on deployment, the market is further classified into on premise and on-demand deployment. Based on the end-user, the customer experience management market is segmented into telecom & it, energy and utilities, retail, manufacturing, healthcare, BFSI, and others (retail).

For More Information, get A full report of Customer Experience Management (CEM) Market is available at: https://www.omrglobal.com/industry-reports/customer-experience-management-cem-market

The retail segment is expected to show considerable growth over the forecast period as various retailers are focusing to deliver enhanced customer experience during buying and further interacting with the brand or the company. The growing demand for structured analytics customer experience management technology to maintain detailed information about the customer profile is driving the growth of the market. Moreover, customers are seeking various technological solutions to get information and to make purchase decisions. The retailers through various touchpoints such as call centers, web services, mobile, and social media, collect the customer information and may get customer preferences by analyzing the personalized insights. Therefore, the retailers through customer insights deliver enhanced customer experience.

Market Segmentation

Global Customer Experience Management Market by Deployment

On-Premise Deployment
On-Demand Deployment

Global Customer Experience Management Market by End-User

Telecom & IT
Energy and utilities
Manufacturing
Healthcare
BFSI
Other (Retail)

For more customized data, request for report customization @ https://www.omrglobal.com/report-customization/customer-experience-management-cem-market

Media Contact:

Company Name: Orion Market Research
Contact Person: Mr. Anurag Tiwari
Email: info@omrglobal.com
Contact no: +1 646-755-7667, +91 7803040404

About Orion Market Research

Orion Market Research (OMR) is a market research and consulting company known for its crisp and concise reports. The company is equipped with an experienced team of analysts and consultants. OMR offers quality syndicated research reports, customized research reports, consulting and other research-based services.

For More Information, Visit https://www.omrglobal.com/

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