Unified Communication as a service (UCaaS) Market - Top Impacting Factors That Could Escalate Markets | Cisco, Avaya, Alcatel-Lucent, Microsoft, IBM, HP, CSC, Voss, Verizon

Unified communications-as-a-service (UCaaS) is a model of delivery wherein a variety of collaboration and communication services and applications are outsourced to a third-party provider and delivered over a network. UCaaS technologies include presence technology and enterprise messaging, video conferencing and telephony. UCaaS provides flexibility and a high level of availability and scalability to core business tasks. UCaaS is used by a large number of enterprises as it improves business processes by streamlining communication, and thus increases revenue.

The growing demand for UCaaS and its increased adoption in small and medium enterprises are factors which greatly contribute to the growth of the UCaaS market. The low cost of UCaaS and its characteristic of pay per use also drives the market. Currently, organizations tend to use cloud-based unified communication as it can be used by a wide range of end users from verticals such as BFSI, IT, telecom and healthcare. Some of the key players in this market are Cisco, Avaya, Alcatel-Lucent, Microsoft, IBM, HP, CSC, Voss, Verizon Communication and and Polycom.

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To enable an in-depth analysis, the UCaaS market is segmented based on organization size, components, industry verticals and regions. The UCaaS market is segmented on the basis of organization size into small businesses (0-99), medium businesses (100-999), enterprises (1000-9999), and large enterprises (1000 +).

The component segment of the UCaaS market consists of unified messaging, telephony, collaboration platforms, conferencing and application. Different industry verticals where UCaaS is used are Information Technology (IT), Telecom, healthcare, logistics and transportation, consumer goods and retail, travel and hospitality, public sector and utilities and Banking, Financial Services, and Insurance (BFSI). Market analysis is carried out across various regions such as North America (NA), Europe (EU), Asia Pacific (APAC), and Latin America, Middle East and Africa (LAMEA).

The market is evaluated based on its regional penetration, explaining the performance of the market in each regional market covering provinces such as North America (United States, Canada and Mexico), Europe (Germany, France, UK, Russia and Italy), Asia-Pacific (China, Japan, Korea, India and Southeast Asia), South America (Brazil, Argentina, Colombia), Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

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Key drivers that are propelling the growth of the market included in the report. Additionally, challenges and restraining factors that are likely to curb the growth of the market are put forth by the analysts to prepare the manufacturers for future challenges in advance.

This report provides a comprehensive analysis of

- Top impacting Growth Factors
- Competitive Analysis of Leading Market Players
- Current and Future Market Trends
- Market Segmentation
- Revenue Estimation by 2027

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UNIFIED COMMUNICATION AS A SERVICES MARKET SEGMENTS

The global UCaaS market is segmented based on organization size, components, industry verticals, and regions.

MARKET BY ORGANIZATION SIZE

o Small Businesses (0-99)
o Medium Businesses (100-999)
o Enterprises (1000-9999)
o Large Enterprises (1000 +)

MARKET BY COMPONENTS

o Unified Messaging
o Telephony
o Collaboration Platforms
o Conferencing

MARKET BY INDUSTRY VERTICALS

o Information Technology (IT)
o Telecom
o Healthcare
o Logistics and Transportation
o Consumer goods and Retail
o Travel and Hospitality
o Public sector and Utilities
o Banking, Financial Services, and Insurance (BFSI)

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