Interactive Intelligence Seminar in Saudi to Discuss Key Trends and Technology Innovations in the Contact Center Industry

Riyadh, Saudi Arabia, 5th October 2011 -- Interactive Intelligence, a global provider of unified IP business communications solutions, is organising two seminars in Saudi Arabia that will educate organizations about the latest trends in the contact center/ call center industry and provide an insight into how technology can help them deliver great customer experiences. The seminar will be held on 17th October at Le Meridien Hotel in Jeddah and on the 18th October at the Sheraton Hotel in Riyadh.

Speaking about the event, Abdul Nasser Bangcola, Country Manager, Saudi Arabia at Interactive Intelligence says, “Every professional in the contact center industry knows that innovation, flexibility and reliability are key differentiators. Whether it is in service, content or technology. Our seminar will focus on the latest technology advances in the industry and how organizations can leverage technology to create a competitive advantage and provide outstanding customer service. Senior executives from our headquarters in the UK and the US will be flying in to share their knowledge and expertise with seminar attendees”.

The topics at the seminar will include key trends in the contact center and communications environment and how this can impact customer care strategy, ways to increase productivity and performance and at the same time simplify and manage resources, and technology that can help transform and optimize customer interactions and business processes.

Persons interested in attending the seminar in Jeddah can register on the link https://www.surveymonkey.com/s/L56XM3M. For the seminar in Riyadh, they can register on https://www.surveymonkey.com/s/CNTK5HJ.

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Event Contact:
Abdul Nasser Bangcola
Country Manager, Saudi Arabia
Interactive Intelligence
Mobile: +966 (50) 5293781
anbangcola@inin.com

Media Contact:
Colin Saldanha
PROCRE8
Villa 41, 81-D Street, Uptown Mirdif,
P.O. Box 78835, Dubai, UAE

This release was published on openPR.