Press release
UCaaS Providers Market 2020 Share Growing Rapidly with Recent Trends, Development, Revenue and Leading Players (NICE inContact, Jive Voice, 8x8, Yodel, Skype, Join.me) | Forecast to 2025
UCaaS Providers Market
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This report contains a complete product overview and its scope in the market to define the key terms and provide the clients a holistic idea of the market and its tendency. It comprehensively evaluates the Global UCaaS Providers Market with different perspectives for the purpose of providing a detailed, informative, and accurate analysis of regional growth, competition, market segmentation, and other important aspects.
Global Key Players:
1 RingCentral
2 Jive Voice
3 8x8
4 Vonage Business Solutions
5 Dialpad
6 net2phone
7 Ooma
8 Twilio
9 Yodel
10 AVOXI
11 NICE inContact
12 Versature
13 Voxbone
14 Nextiva
15 Skype
16 Join.me
17 GlobalMeet and More...............
Purchase this report online with 90 Pages, List of Tables & Figures and in-depth Table of Contents on "Global UCaaS Providers Market Report 2020" @ https://www.businessindustryreports.com/buy-now/234624/single .
Product Type Segmentation
1 Cloud-based
2 On Premise
Industry Segmentation
1 Large Enterprise
2 Small And Medium Enterprise
On the basis of Regional analysis, North America and Europe holds major share in global UCaaS Providers market. Moreover, Asia-Pacific is expected to record higher growth rate in UCaaS Providers Market during the forecast year.
Latest Business News:
NICE (January 28, 2020) - NICE Powers Predictive Behavioral Routing with AI-Driven Sentiment Data - NICE today announced that CXone integrates Sentiment Analysis data on top of intelligent routing, both driven by AI, to hyper-personalize customer and employee experiences. Adding Nexidia's AI-driven Sentiment Analysis to Predictive Behavioral Routing's (PBR) AI-based routing strategy, CXone now factors in customer preferences, in addition to personality, when connecting employees and customers in real-time. NICE's Nexidia Analytics solutions now also integrate AI-powered routing information on top of Sentiment Analysis data, enabling seamless operationalization of analytics insights to boost business outcomes. The result is an immediate improvement in metrics such as CSAT (customer satisfaction) and Net Promoter Score® (NPS®). Showcasing NICE's continued leadership in the Contact Center as a Service (CCaaS) and analytics spaces, this integration redefines personalization and drives customer experience transformation.
Research conducted by Paul Stockford, Chief Analyst at Saddletree Research and presented at a NICE webinar indicates that "93% of contact centers say CX (personalization) is important, but 95% of contact centers are not personalizing interactions with an intelligent routing solution, like PBR. Instead, they are using decades-old routing technology." Stockford's research also shows how the demands of today's customers require a level of personalization that traditional routing cannot satisfy.
One of the most accurate ways to measure customer satisfaction (CSAT) and predict NPS for every interaction, Sentiment Analysis data is critical to evaluating customer engagement. CXone seamlessly factors in Sentiment Analysis data by Nexidia Analytics in real-time to ensure customer preferences are considered when matching the employee with the customer. NICE Nexidia customers also benefit from immediate improvements to CSAT by operationalizing Sentiment data with PBR's AI-powered routing. This integration allows organizations to boost employee engagement, improve CSAT and offer experiences that engage and resonate with customers.
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Major Points in Table of Contents:
Global UCaaS Providers Market Report 2020
1 UCaaS Providers Product Definition
2 Global UCaaS Providers Market Manufacturer Share and Market Overview
2.1 Global Manufacturer UCaaS Providers Shipments
2.2 Global Manufacturer UCaaS Providers Business Revenue
2.3 Global UCaaS Providers Market Overview
3 Manufacturer UCaaS Providers Business Introduction
3.1 RingCentral UCaaS Providers Business Introduction
3.2 Jive Voice UCaaS Providers Business Introduction
3.3 8x8 UCaaS Providers Business Introduction
3.4 Vonage Business Solutions UCaaS Providers Business Introduction
3.5 Dialpad UCaaS Providers Business Introduction
3.6 net2phone UCaaS Providers Business Introduction
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