Speech Analytics Market is Going to Acquire Bigger Piece of Market

Speech analytics technology can be utilized to analyze audio data and to gather information related to customer. This helps in improvement of communication and future interaction and overall customer experience. The key application segment of speech analytics technology is contact center due to the requirement to provide better customer satisfaction. This technology is mainly used for detection of emotion, stress, the reason behind the call, and their satisfaction level, that can be identified through customer's voice. It can also be used to recognize whether the customer is disappointed or unsatisfied with the provided service.

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The main key players in the industry are-
Interactive Intelligence Group, Inc., Nice Systems Ltd., Verint Systems, Avaya, Inc., Genesys Telecommunications Laboratories, Inc., Hewlett-Packard Enterprise, Incontact, Inc., Calabrio, Inc., Callminer, Inc., and Clarabridge, Inc.

Can the country of specific interest be added?
Currently, the research report pays particular attention to the following regions:
North America (United States, Canada, Mexico), Europe (Germany, United Kingdom, France, Italy, Russia, Spain, etc.), South America (Brazil, Argentina, etc.) and Middle East and Africa (Saudi Arabia, South Africa, etc.)

Can we add or profile a new company according to our needs?
Yes, we can add or profile a new company according to customer needs in the report. Final confirmation should be provided by the research team depending on the difficulty of the investigation.
** The availability of data will be confirmed by research in the case of a private company. Up to 3 players can be added at no additional cost.

On the basis of end user Industry, the global speech analytics market is segmented into:

Banking, Financial Services, and Insurance
Telecommunication and IT
Retail and Consumer Goods
Healthcare and Life Sciences
Media and Entertainment
Government, Public Sector, and Utilities
Travel and Hospitality
Others

Speech Analytics Market: Regional Insights

The global speech analytics market is segmented on the basis of regions into North America, Europe, Asia Pacific, Latin America, Middle East, and Africa. Asia Pacific region is expected to be the fastest growing region in the global speech analytics market. Risk and compliance management and major investment in contact centers are the major factors driving the regional market growth. For instance, Tata Consultancy Services (TCS), an India-based company is the prominent contact center service providers, which generated about US$16 billion in 2016.

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