Press release
Global Customer Communication Management Market Set to Reach USD 3,621 Million By 2025
Global Customer Communication Management Market
Customer Communication Management is a kind of software that assists the firms in proficiently handling customer communications across myriad media range comprising printed documents, text messages, email, and web pages. Moreover, customer communication management involves a mechanized procedure including communication delivery along with the division of messages as per the consumer context & profile.
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Furthermore, the messages distributed by using the software are not general, but customized as per the end-user requirements, particular tools (including SMS & email), and equipment (laptop, PC, & smartphone).
Massive trend of using cloud-based customer communication management tools will drive the market growth
The escalating usage of cloud-based customer communication management tools is predicted to augment the expansion of the customer communication management industry over the forecast timeline. Apparently, the rise in the digital transformation witnessed across a slew of industries is anticipated to expedite the expansion of the customer communication management industry during the period from 2019 to 2025.
Moreover, the increase in the public & private cloud deployments will prompt the expansion of the market over the forecast timeframe. In addition to this, a prominent bulge in the complications and risks along with the compliance requirement will fortify the business growth over the forecast timeframe over the forecast period. Nonetheless, growing risks pertaining to the outsourcing of confidential data of any firm to service providers can diminish the market scope over the forecast period. However, escalating demand for customer communication management software across the developing countries will accentuate the market surge over the forecast timeline.
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Software suite to lead the solution type segment by 2025 in terms of earnings
The growth of the software suite segment during the forecast timeline is owing to the ability of the software suite solutions to offer various operational alternatives for enhancing the operational efficiency of the large or giant firms. Additionally, software suite consists of myriad tools & functional characteristics that help in saving the time of the entrepreneurs and increase the output of the firm and this has resulted in the massive demand for the software suites big & reputed enterprises.
IT & telecom segment to dominate the end-user landscape by 2025
The segmental growth over the period from 2019 to 2025 is credited to massive demand for the customer communication management software in the IT & telecom activities.
North American market to garner largest revenue gains over the forecast period
The regional market growth over the forecast period is attributed to the humungous presence of medium and large-scale firms with robust infrastructure facilities. Moreover, these firms prefer customer communication management software over other software types. Apart from this, a high level of competition witnessed among the firms of the region pertaining to customer management activities and client relationship has further embellished the market growth trends in the subcontinent. The U.S. is anticipated to majorly influence the regional market growth by contributing the largest chunk of the market share of the region.
Some of the key players in the market include Oracle Corporation, Doxee S.p.A., Dell Inc., Cincom Systems, Inc., Xerox Corporation, Adobe Systems Inc., OpenText Corp., HP Enterprise, Newgen Software Technologies Limited, and Pitney Bowes Inc.
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This report segments the Customer Communication Management market as follows:
Global Customer Communication Management Market: By Solution Type Segment Analysis
Software Suite
Managed CCM Services
Other Services
Global Customer Communication Management Market: By Deployment Type Segment Analysis
On-Premise
Cloud
Global Customer Communication Management Market: By Enterprise Size Segment Analysis
Small Enterprises
Medium & Large Enterprises
Global Customer Communication Management Market: By End-User Segment Analysis
Healthcare
Government & Utilities
BFSI
Ecommerce & Retail
IT & Telecom
Hospitality & Travel
Others
Global Customer Communication Management Market: Regional Segment Analysis
North America
U.S.
Europe
UK
France
Germany
Asia Pacific
China
Japan
India
Latin America
Brazil
Middle East and Africa
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