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Recent Business Report On Interactive Voice Response Market By Major Key Vendors 2017-2025

01-20-2020 11:23 AM CET | Media & Telecommunications

Press release from: Kenneth Research

By Organization Size (Large Enterprises, Small and Medium Organizations), Component (Solution, Services), Deployment Model (Cloud-based, On-premise), Technology (Touch-tone Based, Speech Based), Vertical, and Regional Market Size, Status and Forecast to 2025

Market Overview:
The Global Interactive Voice Response Market was valued at USD 3.64 billion in 2016 and is projected to reach USD 6.64 billion by 2025, growing at a CAGR of 6.91% from 2017 to 2025.

Interactive voice response (IVR) is a technology that allows humans to interact with computers using voice or a dual-tone multifrequency signaling keypad. IVR allows customers to find answers to their own inquiries by speaking or giving inputs via a telephone keypad. IVRs allow you to Configure a personalized IVR message and prompts, Use pre-recorded IVR messages, Collect information about your callers, Automate customer support, Prioritize calls based on value, Thrive with high call volumes, Route the caller to the right agent or department, and Improve your company’s image.

Download Sample of This Strategic Report: https://www.kennethresearch.com/sample-request-10008729

Sample Infographics:

Market Dynamics:
1. Market Drivers
1.1 Increasing IVR application areas
1.2 Increasing demand for IVE-based outbound services
1.3 Rising adoption of IVRs to increase scalability and efficiency of organizations
1.4 Increasing cloud-based services equipped with high industry standards
1.5 Growing integration of advanced technologies
2. Market Restraints
2.1 Concerns for data security
2.2 Effects of additional information and irrelevant options within a menu on usability of IVRs

Market Segmentation:
The Global Interactive Voice Response Market is segmented on the organization size, component, deployment model, technology, vertical, and region.

1. Organization Size:
1.1 Large Enterprises
1.2 Small and Medium Organizations

2. By Deployment Mode:
2.1 Cloud-based
2.2 On-premises

3. By Component:
3.1 Solution
3.1.1 Outbound
3.1.2 Self-Service
3.1.3 Call Routing
3.2 Services
3.2.1 Training & Education
3.2.2 Maintenance & Support
3.2.3 Installation

4. By Technology:
4.1 Touch-tone Based
4.2 Speech Based

5. By Vertical:
5.1 Healthcare
5.2 Government and Public Sector
5.3 IT and Telecom
5.4 Banking, Financial Services, and Insurance (BFSI)
5.5 Travel and Hospitality
5.6 Media, Retail and e-commerce
5.7 Education
5.8 Others

6. By Region:
6.1 North America (U.S., Canada, Mexico)
6.2 Europe (Germany, UK, France, Rest of Europe)
6.3 Asia Pacific (China, India, Japan, Rest of Asia Pacific)
6.4 Latin America (Brazil, Argentina, Rest of Latin America)
6.5 Middle East & Africa

Competitive Landscape:
The major players in the market are as follows:
1. Genesys Telecommunication Laboratories, Inc.
2. Avaya Inc.
3. AT&T Inc.
4. Aspect Software Parent, Inc.
5. West Corporation
6. Cisco Systems, Inc.
7. IVR Lab
8. Verizon Communications Inc.
9. Nuance Communications, Inc.
10. 24/7 Customer, Inc.
11. inContact Inc.
12. NewVoiceMedia
13. Convergys Corporation
14. 8×8, Inc.
15. Five9, Inc.
These major players have adopted various organic as well as inorganic growth strategies such as mergers & acquisitions, new product launches, expansions, agreements, joint ventures, partnerships, and others to strengthen their position in this market.

Request For Full Report: https://www.kennethresearch.com/sample-request-10008729

RESEARCH METHODOLOGY OF VERIFIED MARKET INTELLIGENCE:
Research study on the Global Interactive Voice Response Market was performed in five phases which include Secondary research, Primary research, subject matter expert advice, quality check and final review.
The market data was analyzed and forecasted using market statistical and coherent models. Also market shares and key trends were taken into consideration while making the report. Apart from this, other data models include Vendor Positioning Grid, Market Time Line Analysis, Market Overview and Guide, Company Positioning Grid, Company Market Share Analysis, Standards of Measurement, Top to Bottom Analysis and Vendor Share Analysis.

To know more about the Research Methodology of Verified Market Intelligence and other aspects of the research study, kindly get in touch with our sales team.

Contact Us

Kenneth Research

Email: Sales@kennethresearch.com

Phone: +1 313 462 0609

About Kenneth Research:

Kenneth Research provides market research reports to different individuals, industries, associations and organizations with an aim of helping them to take prominent decisions. Our research library comprises of more than 10,000 research reports provided by more than 15 market research publishers across different industries. Our collection of market research solutions covers both macro level as well as micro level categories with relevant and suitable market research titles. As a global market research reselling firm, Kenneth Research provides significant analysis on various markets with pure business intelligence and consulting services on different industries across the globe. In addition to that, our internal research team always keep a track on the international and domestic market for any economic changes impacting the products’ demand, growth and opportunities for new and existing players.

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