Telligent Positioned in the Visionaries Quadrant for Magic Quadrant for Externally Facing Social Software
Gartner includes vendors in the Visionaries quadrant based upon completeness of vision and ability to execute.
“When it comes to external facing communities, our vision and innovation is reflected best in our customers,” said Telligent Founder and CTO Rob Howard. “We don’t see external facing social software as features, but as an evolution for how businesses can connect more deeply and intimately with their customers with a well-defined purpose. In 2004, when Telligent was founded, no one else was building integrated community software. Innovation is in our DNA and we will continue to push the boundaries to enable our customers and partners to be successful.”
According to Gartner, “[p]roducts in the EFSS market support external teaming, communities and networking where most participants are outside the enterprise (for example, customers, affiliates, alumni, developers, members, contractors, partners, trainees and resellers). Buyers seek general-purpose, persistent virtual environments in which participants can create, organize and share content, as well as collaborate, organize activities, socialize, and develop or exploit social relationships, both with each other and with the hosting organization.” (1)
“We believe this report amplifies the importance of building online communities to engage your customers, partners and members,” said Wendy Gibson, CMO of Telligent. “Our experience proves that online engagement trumps one-way communication and static marketing messages. Telligent customers support mission-critical online communities that enhance customer support, sales, marketing, networking opportunities and crisis communication.”
Telligent is positioned in the Visionaries quadrant in three recent reports from Gartner related to community software, including the ‘Magic Quadrant for Social Software in the Workplace’ (2) and ‘Magic Quadrant for Social CRM’ (3).
(1) Gartner, Inc. “Magic Quadrant for Externally Facing Social Software” by Jeffrey Mann, et al. August 25, 2011.
(2) Gartner, Inc. “Magic Quadrant for Social Software in the Workplace” by Nikos Drakos, et al. August 25, 2011
(3) Gartner, Inc. “Magic Quadrant for Social CRM” by Adam Sarner, et al. July 25, 2011
About the Magic Quadrant
The Magic Quadrants are copyrighted 2011 by Gartner, Inc. and are reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
One of the pioneers in enterprise social community and workforce collaboration software, Telligent helps companies worldwide to implement social communities for their employees, customers and partners. Its powerful community development platform allows customers and partners to customize their community experiences and build award-winning applications on top of the platform.
Telligent differentiates itself with an ease of business and a level of confidence to which seasoned and successful organizations are accustomed. With a customer-focused culture, Telligent sets the social enterprise standard for positive business outcomes. With Telligent, thousands of organizations worldwide have created successful communities that drive collaboration, communication, innovation, networking and support, including American Marketing Association, Dell, Intel, Microsoft, Psion, U.S. Department of Defense - All Partners Access Network (APAN) and more.
Learn more about Telligent by visiting telligent.com.
FOR MORE INFORMATION:
Telligent Media Contacts
+1 (214) 420 1350
+44 (0) 203 178 3012
17950 Preston Road # 310
Dallas, TX 75252-5614
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