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Service Analytics Market 2025 – Detail Analysis focusing Regional Outlook & Growth Trends Forecast
Service Analytics Market
North America is expected to dominate the service analytics market over the forecast period. The extensive presence of the major market players, such as SAP, Oracle, Microsoft, and Tableau, along with the favorable adoption IoT in various verticals such as BFSI, retail, and IT & Telecom is expected to influence the growing adoption of service analytics. Also, the presence of a robust cloud infrastructure in the region is facilitating the scalable storage of huge volumes of service-related customer data to be used for gaining analytical insights.
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The companies operating in the service analytics market are engaged in improving the utility of their service analytics solutions by extending their coverage to include extensive data sets of a diverse range of information, enabling actionable proactive intelligence. Their solutions offer key metrics, alerts, and reports to allow service center professionals to take appropriate actions based on facts rather than intuition. In September 2018, Salesforce, a global leader in CRM solutions, announced the Salesforce Customer 360 platform. It allows CRM users to create a holistic, single customer profile and move beyond a department or app-specific view of each customer. This allows companies to connect Salesforce apps and delivers cross-channel, unified customer experiences.
Some of the companies operating in the service analytics market are Microsoft, Oracle, SAP, Salesforce, SAS, ServiceNow, Tableau, Centina Systems, ClickSoftware, Numerify, Paskon, Helpshift, Field Squared, MicroStrategy, Aureus Analytics, AgileCRM, Sisense, BlueFletch, NetEnrich, DataHero, and Mobi Corp.
In case of field service management, the use of data analytics enables optimized value by allowing companies to realize maximum efficiency throughout the value chain of downstream and upstream processes. Such a value chain can include different processes wherein technicians install machines, perform inspection, perform emergency or preventive maintenance work, and provide on-site training. An important factor which largely affects customer satisfaction is the service response time. Service analytics solutions allow service providers to optimize the response time by leveraging real-time data acquired at different points in the service-delivery process.
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Learning Objective
• To provide detailed analysis of the market structure along with forecast for the next 10 years of the various segments and sub-segments of the global Analytics as a service Market.
• To provide insights about factors affecting the market growth.
• To Analyze the Analytics as a service Market based on various factors- porters five force analysis, mega trend analysis, macroeconomic indicators etc.
• To provide historical and forecast revenue of the…
