Automated Support with a Human Touch

September 19, 2005 -- The common problems of web hosting companies in having differing answers or solutions depending on the staff on duty is finally over at 8 to Infinity. The Singapore company chooses to completely integrate its human customer support with its extensive knowledge base accumulated over its 8 years of operations. This allows support staff to have a standard platform to solve clients' issues as well as to allow them to have a more detailed understanding of the clients' grasp of technical details and to tailor solutions to fit their requirements.

"With human support and computer support integration, each and every of our clients are uniquely catered for. No longer do any of our users need to endure standard "cut and paste" answers to their problems. Such comprehensive integrations pays off handsomely in terms of increased customers satisfaction which cannot be measured by monetary value alone" says Lim Boon Chuan, Chief Technical Officer of 8 to Infinity.

The new system is just the beginning of more innovations at 8 to Infinity. It is understood that several new product lines as well as customer service systems are being developed simultaneously to cater to their growing domestic and international market. The system is already showing its effectiveness with high ratings from clients and even from rival companies looking to outsource their support requirements to the company. The effectiveness of using the resourcefulness of full time dedicated staff, coupled with the powers of modern day technologies and experiences accumulated throughout their 8 years of operations are proving to be a perfect mix for this hosting company. Initial statistics have been encouraging with users reporting faster and more accurate responses to their problems. The average number of responses to solve each problem dropped by an estimated 50% and the number of phone calls requesting for support also dropped correspondingly due to the improvement in the automated support system.



8 to Infinity Pte Ltd
10 Ubi Crescent #05-05
Ubi Techpark Lobby A
Singapore 408564

Phone: 200001687Z

Web site: http://www.8.to



***
Source: theopenpress.com

This release was published on openPR.