Press release
Cognigy extends its Asian Pacific (APAC) presence
Cognigy extends its APAC presence
Bora Wiemann joins Cognigy as the APAC Regional Manager to strengthen its presence in the market by opening the new Sydney, Australia, office. Bora joins Cognigy from one its key customers, Robert Bosch GmbH, where he was responsible for the commercial and technical operations of the internal conversational AI platform.
The APAC region, and especially Australia, are at the forefront of Conversational AI adoption globally, with many leading organizations having rolled out the technology already. Cognigy’s Australian office has been set up to provide local support to Cognigy’s partners and customers and further develop the conversational AI market.
“I am really excited to join Cognigy. Given the in-depth market review of the Conversational AI space we conducted at Bosch, I know how well the Cognigy product stacks up against its competitors.” said Bora. “This makes it easy for me to stand behind this great product and drive growth in the fast-moving Asia Pacific market.”
“We are very pleased that we have the opportunity to bring Bora on board and establish our new Sydney office.” expressed co-founders Philipp Heltewig and Sascha Poggemann. “He brings along invaluable first-hand customer experience and is very familiar with the market.”
Learn more about Cognigy at cognigy.com
Cognigy GmbH
Martina Yazgan
Head of Marketing
Speditionstr. 1
40221 Düsseldorf
Phone: +49 (0) 211 545 919 91
Mail: info@cognigy.com
Cognigy is an Enterprise Software vendor for Self-Service Conversational AI automation headquartered in Düsseldorf, Germany, with additional offices in San Francisco, USA and Sydney, Australia.
It’s product Cognigy.AI is the leading Enterprise Conversational Automation Platform for customer & employee support process automation. Available in both On-Premises and SaaS deployment, Cognigy.AI enables enterprises to connect to their users on any conversational channel, including chatbots, virtual assistants or phones. Cognigy.AI based chatbots and virtual assistants communicate effectively and intelligently with customers and employees:
- Reduced call and email inquiries in customer service
- Increase support efficiency whilst saving support costs
- Increase customer satisfaction by providing fast and frictionless experiences
By providing a Low-Code flow editor, Cognigy.AI allows both non-technical users and developers to build and manage complex interactions that go far beyond simple FAQs towards automating complex business processes.
Cognigy.AI supports any Conversational Self-Service Automation application and can easily be integrated in Customer Service/ Support, IT-Helpdesk, Operations, Commerce, HR and Finance & Accounting to create an always accessible, outstanding user experience – increase user satisfaction - whilst saving costs and reducing time/ workload in customer service departments.
Cognigy was recognized in 2018 as a Cool Vendor in “GARTNER’S COOL VENDORS IN AI FOR CONVERSATIONAL PLATFORMS” report. Its client portfolio includes Henkel, TÜV Rheinland, Dr. Oetker, Salzburg AG, Bosch, Lufthansa and Daimler. For more information visit: www.cognigy.com
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