Contact Center Software Market Driving Factors, Challenges and Leading Industry Players Analysis (Mitel Corporation, Alcatel-Lucent Enterprise, SAP SE, Avaya, Inc., Cisco Systems, Inc., Genesys, Nice Systems Ltd., and so on)

The objective of the study is to define Contact Center Software market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players.

Get Sample Copy of This Report @ https://www.orianresearch.com/request-sample/1306874

No of Pages: 200

Global Contact Center Software Market valued approximately USD 14.01 billion in 2016 is forecasted to grow with a healthy growth rate of more than 15.71% over the forecast period 2018-2025. The major factors speculated to augment the markets are growing choice of cloud-based contact centers, the escalating need for the automation of contact center solutions and increasing focus on improving customer experience through omnichannel solutions. Contact Center Software lets phone calls from your customers & users reach your agents for solutions, customer service, and sales.

The industry is seeming to be fairly competitive. Some of the leading market players include Mitel Corporation, Alcatel-Lucent Enterprise, SAP SE, Avaya, Inc., Enghouse Interactive, Inc., Cisco Systems, Inc., Five9, Inc., Huawei Technologies Co., Ltd., Genesys, Nice Systems Ltd., and so on. The fierce competitiveness has made these players spend in product developments to improve the customer’s requirements.

The regional analysis of Global Contact Center Software Market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading region across the world in terms of market share. Whereas, owing to the countries such as China, Japan, and India, Asia Pacific region is also expected to exhibit higher growth rate / CAGR over the forecast period 2018-2025.

The detailed segments and sub-segment of the market are explained below:

By Component:

 Service
o Training & Consulting
o Integration & Deployment
o Managed Services
o Support & Maintenance
 Solution
o Dialer
o Automatic Call Distribution (ACD)
o Computer Telephony Integration (CTI)
o Workforce Optimization
o Call Recording
o Interactive Voice Responses (IVR)
o Customer Collaboration
o Reporting & Analytics

Inquire more or share questions if any before the purchase on this – https://www.orianresearch.com/enquiry-before-buying/1306874

By Deployment:

 On-Premise
 Hosted

By Enterprise:

 SMEs
 Large Enterprises

By End-Use:

 Healthcare
 Banking, Financial Services & Insurance (BFSI)
 Government
 Travelling & Hospitality
 Consumer Goods & Retail
 Telecom & IT
 Others

By Regions:
 North America
o U.S.
o Canada
 Europe
o UK
o Germany
 Asia Pacific
o China
o India
o Japan
 Latin America
o Brazil
o Mexico
 Rest of the World

Furthermore, years considered for the study are as follows:

Historical year – 2015, 2016
Base year – 2017
Forecast period – 2018 to 2025

Target Audience of the Contact Center Software Market Study:

 Key Consulting Companies & Advisors
 Large, medium-sized, and small enterprises
 Venture capitalists
 Value-Added Resellers (VARs)
 Third-party knowledge providers
 Investment bankers
 Investors

Order a copy of Global Contact Center Software Market Report 2019 @ https://www.orianresearch.com/checkout/1306874

Table of Content
Chapter 1. Global Contact Center Software Market Definition & Scope
Chapter 2. Research Methodology
Chapter 3. Executive Summary
Chapter 4. Global Contact Center Software Market Dynamics
Chapter 5. Global Contact Center Software Market by Component
Chapter 6. Global Contact Center Software Market by Deployment
Chapter 7. Global Contact Center Software Market by Enterprise
Chapter 8. Global Contact Center Software Market by End-Use
Chapter 9. Global Contact Center Software Market, Regional Analysis
Chapter 10. Competitive Intelligence

Contact Us:
Ruwin Mendez
Vice President – Global Sales & Partner Relations
Orian Research Consultants
US: +1 (832) 380-8827 | UK: +44 0161-818-8027
Email: info@orianresearch.com
Website: www.orianresearch.com/

About Us:
Orian Research is one of the most comprehensive collections of market intelligence reports on the World Wide Web. Our reports repository boasts of over 500000+ industry and country research reports from over 100 top publishers. We continuously update our repository so as to provide our clients easy access to the world's most complete and current database of expert insights on global industries, companies, and products. We also specialize in custom research in situations where our syndicate research offerings do not meet the specific requirements of our esteemed clients.

This release was published on openPR.