Press release
Workforce Engagement Management Market Set for Rapid Growth During 2019 - 2024 | Verint Systems, Calabrio, NICE, InVision, Aspect, Genesys., Teleopti, ZOOM International, Avaya (Verint)
Global Workforce Engagement Management Market Growth Status and Outlook 2019-2024Workforce optimization (WFO) solutions contain complementary functions designed to improve the performance of customer engagement centers by means of optimized deployment of appropriately trained and motivated agents. These functions range from ones for recruitment and scheduling to ones for evaluation and training. By adding intelligence to each function, everything from recruitment to scheduling to training can be optimized. Key functional domains include: strategic planning, recruitment, workforce management (WFM), including intraday optimization call recording and quality management (QM), coaching and e-learning, performance management (PM), surveying - focused on capturing operational and agent performance information, interaction analytics - audio and text analytics, combined with screen analytics, emotion detection and associated operational call data.
This report presents a comprehensive overview, market shares and growth opportunities of Workforce Engagement Management market by product type, application, key companies and key regions.
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Companies Profiled in this report includes: Verint Systems, Calabrio, NICE, InVision, Aspect, Genesys., Teleopti, ZOOM International, Avaya (Verint), KnoahSoft, Noble Systems, OpenText, Monet Software, CSI, VPI, InContact
This study considers the Workforce Engagement Management value generated from the sales of the following segments:
Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
Software
Hardware
Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
BFSI
Education
Government
Telecom & IT
Others
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Research objectives
To study and analyze the global Workforce Engagement Management market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
To understand the structure of Workforce Engagement Management market by identifying its various subsegments.
Focuses on the key global Workforce Engagement Management players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Workforce Engagement Management with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Workforce Engagement Management submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
Table of Content:
2019-2024 Global Workforce Engagement Management Market Report (Status and Outlook)
1 Scope of the Report
2 Executive Summary
3 Global Workforce Engagement Management by Players
4 Workforce Engagement Management by Regions
5 Americas
6 APAC
7 Europe
8 Middle East & Africa
9 Market Drivers, Challenges and Trends
10 Global Workforce Engagement Management Market Forecast
11 Key Players Analysis
11.1 Verint Systems
11.1.1 Company Details
11.1.2 Workforce Engagement Management Product Offered
11.1.3 Verint Systems Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2019)
11.1.4 Main Business Overview
11.1.5 Verint Systems News
11.2 Calabrio
11.2.1 Company Details
11.2.2 Workforce Engagement Management Product Offered
11.2.3 Calabrio Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2019)
11.2.4 Main Business Overview
11.2.5 Calabrio News
11.3 NICE
11.3.1 Company Details
11.3.2 Workforce Engagement Management Product Offered
11.3.3 NICE Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2019)
11.3.4 Main Business Overview
11.3.5 NICE News
11.4 InVision
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