Press release
Social Customer Service Applications Market to Witness Robust Expansion Throughout the Forecast Period 2019 – 2024 | Hootsuite, Conversocial, Intercom, Zendesk, Vendor for Misc Products Salesforce, Salesforce, Jive Software
Social Customer Service Applications Market
The social customer service market comprises applications that support social media as a component of an overall customer service strategy. Gartner classifies an application provider as a social customer service vendor if it supports customer service in one or two specific types of function: External communities: Often referred to as peer-to-peer communities, this Software enables customers and partners to blog, post, rate products/services and construct ideas, as well as support peer interactions and offer incentives for loyalty.
This report presents a comprehensive overview, market shares, and growth opportunities of Social Customer Service Applications market by product type, application, key manufacturers and key regions and countries.
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Companies Profiled in this report includes: Hootsuite, Conversocial, Intercom, Zendesk, Vendor for Misc Products Salesforce, Salesforce, Jive Software, an Aurea company, Khoros, Pegasystems, Sparkcentral
This study considers the Social Customer Service Applications value and volume generated from the sales of the following segments:
Segmentation by product type: breakdown data from 2014 to 2019, in Section 2.3; and forecast to 2024 in section 11.7.
Cloud-Based
On-Premises
Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 11.8.
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)
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Research objectives
To study and analyze the global Social Customer Service Applications consumption (value & volume) by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
To understand the structure of Social Customer Service Applications market by identifying its various subsegments.
Focuses on the key global Social Customer Service Applications manufacturers, to define, describe and analyze the sales volume, value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Social Customer Service Applications with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the consumption of Social Customer Service Applications submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
Table of Content:
2019-2024 Global Social Customer Service Applications Consumption Market Report
1 Scope of the Report
2 Executive Summary
3 Global Social Customer Service Applications by Manufacturers
4 Social Customer Service Applications by Regions
5 Americas
6 APAC
7 Europe
8 Middle East & Africa
9 Market Drivers, Challenges and Trends
10 Marketing, Distributors and Customer
11 Global Social Customer Service Applications Market Forecast
12 Key Players Analysis
12.1 Hootsuite
12.1.1 Company Details
12.1.2 Social Customer Service Applications Product Offered
12.1.3 Hootsuite Social Customer Service Applications Sales, Revenue, Price and Gross Margin (2017-2019)
12.1.4 Main Business Overview
12.1.5 Hootsuite News
12.2 Conversocial
12.2.1 Company Details
12.2.2 Social Customer Service Applications Product Offered
12.2.3 Conversocial Social Customer Service Applications Sales, Revenue, Price and Gross Margin (2017-2019)
12.2.4 Main Business Overview
12.2.5 Conversocial News
12.3 Intercom
12.3.1 Company Details
12.3.2 Social Customer Service Applications Product Offered
12.3.3 Intercom Social Customer Service Applications Sales, Revenue, Price and Gross Margin (2017-2019)
12.3.4 Main Business Overview
12.3.5 Intercom News
12.4 Zendesk
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