Computer Aided Dispatch Market to Witness Widespread Expansion During 2018-2028 | DoubleMap Inc, Ride Systems LLC , Tyler Technologies Inc., acquired MicroPact Inc

The computer aided dispatch market remains highly consolidated with leading players accounting for nearly 60% of the market shares. These players are focusing their efforts towards new and innovative product launches to consolidate their position in the computer aided dispatch market. Leading companies are also banking on acquisitions and mergers to secure cutting-edge technology and integrate it with their existing systems. The primary objective behind this is to launch upgraded versions of their products, as computer aided dispatch systems continue to gain ground in the public transport, safety, reporting, and emergency services verticals.

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Banking on the growing demand for technology in combating the increasing crime rate around the world, Hexagon Safety & Infrastructure launched Integraph InSight in 2018, which collects data from computer aided dispatch services and presents a comprehensive analysis in the form of interactive dashboards and reports that will help governmental and other public safety industries in enhancing their operations and reducing response times substantially.

The shortcomings in the current public safety and emergency dispatch services is prompting administrative authorities around the world to adopt sophisticated systems that could significantly lower response times and server people better. Emergency services struggle to effectively handle multiple requests which increase the likelihood of casualties, and the problem in retrieving the locations of callers is one of the key challenges facing the systems in operation. The new and improved computer aided dispatch systems allow public safety agencies to streamline their dispatch workflows by automating location detection, effective caller identification, and number identification.

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The benefits offered by the modern computer aided dispatch systems enable emergency services to respond quickly and efficiently, which can potentially bring down the number of lives lost on account of preventable deaths. Administrative authorities are already shifting toward more integrated, enhanced CAD solutions in emergency services, with the US National Emergency Number Association announcing the NextGen 911 plan which proposes the enhancement of the current computer aided dispatch services across the country by 2023.

Computer aided dispatch system manufacturers are directing their efforts towards integrating novel technologies to improve the efficiency of their systems. Advancements in the field of machine learning and artificial intelligence are finding widespread applications in an assortment of verticals including computer aided dispatch systems. For instance, the development of audio analytics can aid operators in comprehending the situation a caller can be in. Audio analytics uses a deep learning algorithm to analyze the caller’s voice and return the probable stressful situation they might be in. A version of the system is being used in Copenhagen where the technology particularly analyzes callers’ voice to identify if they are suffering from a cardiac arrest. Analytics and machine learning algorithms are also being utilized for effective positioning of response officials and their dispatch during times of emergency.

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As competition in the landscape on-demand cab services intensifies, taxi service operators are leveraging the benefits offered by computer aided dispatch systems to boost both customer and driver satisfaction. Intelligent dispatch systems are enabling taxi service operators in obtaining real-time information of their resources. Further, CAD systems allow operators to manage orders and monitor dispatches aids them in streamlining their process to bolster profits. Research and development towards tailoring CAD systems specifically for cab services is further driving the growth of the computer aided dispatch market. For instance, a recent research is studying the prospect of designing a collaborative taxi dispatch system that allows negotiation between multiple taxi drivers for the dispatch of multiple vehicles for servicing customers in the same geographical region to increase customer satisfaction and reduce empty taxi cruising times.

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This release was published on openPR.