Interactive Voice Response Market 2019 Key vendors Analysis with Industry Opportunities: inContact, Nuance, 8x8, AT&T, Avaya, Five9, Cisco Systems, Convergys | Forecast Report Till 2025

North America contributed significantly to the growth of the overall interactive voice response market in 2017. However, the IVR market in Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period owing to the rising number of new small and medium enterprises (SMEs) and large enterprises in this region.

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The presence of a huge end-user base in advanced economies such as Japan and South Korea, and the growing demand for enhanced customer service and a higher level of customer interaction is also expected to fuel the growth of the IVR market in this region.

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed.

IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.

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Key Companies Analyzed in this Report are:
• inContact
• Nuance
• Genesys Telecommunication Laboratories
• 8x8
• AT&T
• Avaya
• Aspect Software Parent
• 24/7 Customer
• Verizon Communications
• …

Global Interactive Voice Response Market report has been compiled through extensive primary research (through analytical research, market survey and observations) and secondary research. The report also features a complete focused on qualitative and quantitative assessment by analyzing data gathered from industry analysts and market participants across key points in the industry’s value chain, growth aspects, utilization ratio and manufacturing capacity.

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Major Points Covered in Table of Contents:
1 Report Overview
2 Global Growth Trends
3 Market Share by Key Players
4 Breakdown Data by Type and Application
5 United States
6 Europe
7 China
8 Japan
9 Southeast Asia
10 India
11 Central & South America
12 International Players Profiles
13 Market Forecast 2019-2025
14 Analyst's Viewpoints/Conclusions
15 Appendix

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