Unified Communication as a Service Market Growth, Ongoing Trends, Technological Innovation and Forecast to 2025 | Avaya, Cisco Systems, Microsoft, Alcatel-Lucent, HP Development, IBM, Verizon Communications

Unified communication as a service (UCaaS) is a digital platform for advanced connectivity, supporting functions like telephony including mobile support, directory services, call, multimedia, conferencing consisting of audio, video and web, instant and presence messaging, and email with voice mail and unified messaging, within an organization. UCaaS is a model wherein a variety of collaboration and communication packages and applications are outsourced to a third-party vendor and provided over a network. It is based on cloud computing, over the Internet Protocol (IP) network and supports a wide range of users across small scale, medium scale and enterprise scale industry, thereby being the chief driver of global UCaaS market.

UCaaS has two approaches namely: single-tenant and multi-tenant. The single-tenant approach provides all users with a common software platform, which can be deployed with on-site applications. On the other hand, a multi-tenant approach is virtualized, wherein users receive their own software instance. Both the multi-tenant & virtualized architectures are based on cloud characteristics of shared infrastructure (for instance, data centers, blades, common equipment & racks), per-user-per-month pricing, and elasticity to dynamically subtract and add users. The global UCaaS market is segmented based on the deployment model into the on-premise model, cloud model, and hybrid model. Additionally, UCaaS can be used as a combination of both the approaches, where companies can use on-premises for one section and on-cloud for the other section. It optimizes cost, improves productivity by consolidating services and equipment using a common platform. This new technology is expected to change the way business users communicate with each other and make it very easy to connect and transfer information.

Some of the key players of Unified Communication as a Service Market:
Avaya, Cisco Systems, Microsoft, Alcatel-Lucent, HP Development Company, IBM, Visionoss Limited, Verizon Communications, Polycom, and Computer Sciences Corporation.

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The global UCaaS market can be segmented by deployment model, namely: on-premise and hosted/cloud. Further, the hosted UCaaS market is segmented in UC software as a service (SaaS), UC platform as a service (PaaS), and UC Infrastructure as a service (IaaS). The global UCaaS market is segmented based on services into collaboration services, contact center services, telephony services, and UC application services. Furthermore, the global UCaaS market is segmented by end-users into the small and medium-size enterprise (SME), large enterprise, public sectors, BFSI, and others (such as hospitality, retail, etc.).

Today small and medium businesses are facing a challenge on how to reduce the cost of operations, communication, and improving the productivity of their employees. To solve this problem, UCaaS vendors are focusing on low-cost packages to businesses, which improves the work environment in the office, serving better customer experience, securing the connection, and enabling remote location access. Consumer goods & retail industry is currently transforming from standalone ventures to big organizations, which would need the finest possible communication system for enhanced business trades. This is anticipated to be the key factor for the growing adoption of UCaaS in the retail industry.

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The growing demand for UCaaS and its increased adoption in SMEs are factors expected to significantly contribute to the progress of the UCaaS market worldwide. In addition, the low operational cost of UCaaS solutions and its pay-per-use characteristics are also expected to boost the market. Currently, organizations prefer cloud-based integrated communication as it can be utilized by a varied array of end-users from industries such as IT & telecom, BFSI, and healthcare among others. UCaaS technologies provide enterprise messaging and presence technology, telephony and video conferencing.

Table of Contents:

1. Unified Communication as a Service (UCaaS) Market Landscape
2. Unified Communication as a Service (UCaaS) Market – Key Industry Dynamics
3. Global Unified Communication as a Service (UCaaS) Market Revenue and Forecasts to 2025 – Deployment Model
4. Global Unified Communication as a Service (UCaaS) Market Revenue and Forecasts to 2025 – Services
5. Global Unified Communication as a Service (UCaaS) Market Revenue and Forecasts to 2025 – End-user Vertica
12. Global Unified Communication as a Service (UCaaS) Market, Key Company Profiles

12.1  Avaya Inc.
12.1.1   Key Facts
12.1.2   Business Description
12.1.3   Financial Overview
12.1.4   SWOT Analysis
12.1.5   Key Developments

12.2  Cisco Systems, Inc.
12.2.1   Key Facts
12.2.2   Business Description
12.2.3   Financial Overview
12.2.4   SWOT Analysis
12.2.5   Key Developments

12.3  Microsoft Corporation
12.3.1   Key Facts
12.3.2   Business Description
12.3.3   Financial Overview
12.3.4   SWOT Analysis
12.3.5   Key Developments

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