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What's Customer Experience Platform Market Growth? | Leading Players – Adobe Systems Incorporated, Cisco Systems, Huawei

07-02-2019 03:54 PM CET | Advertising, Media Consulting, Marketing Research

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Global Customer Experience Platform Market

Global Customer Experience Platform Market

MARKET INTRODUCTION

Customer experience platform enables the business to improve its interactions with customers. Customer experience platforms are used by the companies to determine the customer buying pattern, and it also enables to understand the experience and feed of products and services offered. With the customer experience platform, companies collect customer feedback, create personalized profiles, and interact with them through different interaction points such as social media, email, websites, and others. Customer experience platform enables the delivery of personalized product and services to its customer based on the feedback collected. The increasing need for increasing brand loyalty is one of the key factor driving the customer experience platform market.

MARKET DYNAMICS

The increasing customer engagement solutions, e-commerce & m-commerce platforms, adoption of customer experience management solution, and effective customer accessibility throughout the customer journey are significantly driving the customer experience platform market. The increasing adoption of smartphones and online population are expected to have a significant impact on the growth of the market.

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Key players profiled in the report include Adobe Systems Incorporated, Cisco Systems, Inc., Huawei Corporation, IBM Corporation, OpenText Corporation, Oracle Corporation, Qualtrics, TCS, Tech Mahindra, Zendesk

MARKET SCOPE

The "Global Customer Experience Platform Market Analysis to 2027" is a specialized and in-depth study of the customer experience solution with a special focus on the global market trend analysis. The report aims to provide an overview of customer experience platform market with detailed market segmentation by touch point, enterprise size, end-user, and geography. The global customer experience platform market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading customer experience platform market players and offers key trends and opportunities in the market.

MARKET SEGMENTATION

The global customer experience platform market is segmented on the basis of touch point, enterprise size, and end-user. Based on touch point, the market is segmented as Company Website, Stores, Web, Call Center, Mobile, Social Media, Email, and Others. On the basis of enterprise size the market is segmented as small and medium enterprises and large enterprises. The market on the basis of end-user is classified as IT and Telecommunication, BFSI, Healthcare, Retail, Hospitality, Transportation and Logistics, Media and Entertainment, and Government.

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Table of Content
1.INTRODUCTION

2. KEY TAKEWAYS

3. RESEARCH METHODOLOGY

4. CUSTOMER EXPERIENCE PLATFORM MARKET LANDSCAPE

5. CUSTOMER EXPERIENCE PLATFORM MARKET - KEY MARKET DYNAMICS

6. CUSTOMER EXPERIENCE PLATFORM MARKET - GLOBAL MARKET ANALYSIS

7. CUSTOMER EXPERIENCE PLATFORM MARKET - REVENUE AND FORECASTS TO 2027 - TOUCH POINT

8. CUSTOMER EXPERIENCE PLATFORM MARKET - REVENUE AND FORECASTS TO 2027 - ENTERPRISE SIZE

9. CUSTOMER EXPERIENCE PLATFORM MARKET - REVENUE AND FORECASTS TO 2027 - END-USER

10. CUSTOMER EXPERIENCE PLATFORM MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS

11. INDUSTRY LANDSCAPE

12. CUSTOMER EXPERIENCE PLATFORM MARKET, KEY COMPANY PROFILES

12.1. ADOBE SYSTEMS INCORPORATED

12.2. CISCO SYSTEMS, INC.

12.3. HUAWEI CORPORATION

12.4. IBM CORPORATION

12.5. OPENTEXT CORPORATION

12.6. ORACLE CORPORATION

12.7. QUALTRICS

12.8. TCS

12.9. TECH MAHINDRA

12.10. ZENDESK

13. APPENDIX

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