What’s Driving the Outsourced Customer Care Services Market Growth? | Key Players Accenture, Aegis Global, Alorica, Amdocs, Convergys, Infosys, Sitel, STARTEK, Sykes Enterprises, SYNNEX, Teleperformance, TTEC, Transcom, West Corporation

With companies considering consumer satisfaction as the key mantra to enhance the firm’s success, outsourced customer care services market is likely to chart out a lucrative growth map over the coming years. Outsourcing is expected to improve the operational efficiency of the company and reduce the service cost. To attract more customers and expand the existing consumer base, companies have been focusing on solving client problems as quickly and efficiently as possible. Shifting trends toward the transformational service system will thus, stimulate outsourced customer care services industry share noticeably. As per the report by Global Market Insights, Inc., “Worldwide Outsourced customer care services market having had a revenue of USD 70 billion in 2016, will collect a revenue of more than USD 110 billion by 2024 with an annual growth rate of 6% over 2016-2024.”

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Rising social media trends owing to internet proliferation and providing support to client queries through this platform is expected to benefit the industry. Call center outsourcing, increasing use of social media platforms are some of the opportunities available for industry participants. Redistribution of client management tasks aid the companies to cater to consumer needs without managing human resource and infrastructure facilities.

The key participants in outsourced customer care services market: -
1. Accenture
2. Aegis Global
3. Alorica
4. Amdocs
5. Convergys
6. Expert Global Solutions (now Alorica)
7. Infosys
8. Sitel
9. SPi Global
10. STARTEK
11. Sykes Enterprises, Incorporated
12. SYNNEX
13. Teleperformance
14. TTEC
15. Transcom
16. West Corporation

Some Points From Table of Content: -

Chapter 3 Outsourced Customer Care Services Market Insights
3.1 Industry segmentation
3.2 Industry size and forecast, 2013 - 2024
3.3 Industry ecosystem analysis
3.3.1 Vendor matrix
3.4 Technology & innovation landscape
3.5 Regulatory landscape
3.6 Industry impact forces
3.6.1 Growth drivers
3.6.1.1 Transition towards host based customer service
3.6.1.2 Demand for low cost services
3.6.1.3 Low cost of resources
3.6.1.4 Presence of bilingual and multi lingual agents
3.6.1.5 Rising demand and presence of tax free zones
3.6.2 Industry pitfalls & challenges
3.6.2.1 Lack of transparency
3.6.2.2 Hidden costs associated with outsourcing
3.7 Growth potential analysis
3.8 Competitive landscape, 2016
3.9.1 Strategy dashboard
3.9 Porter’s analysis
3.10 PESTEL analysis

CRM technology hosting is one of most lucrative service segments of outsourced customer care services market. The demand for low cost services is expected to augment the growth of this service segment over the coming seven years. CRM technology provides flexible solutions for various consumer problems and helps them use the features as they desire. Besides, it has been observed that most firms are reluctant to shift their service offering to multiple channels, which will further spur outsourced customer care services market share from CRM technology hosting services.

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North America is one of the most lucrative business grounds for outsourced customer care services. Pertaining to huge demand for high quality consumer care and the rise in the infrastructural facilities, North America outsourced customer care services market is anticipated to grow remarkably over 2017-2024. Besides, pertaining to the presence of skilled labor at low costs, companies have been outsourcing their operations to Asian countries such as India and Philippines, which will substantially propel North America outsourced customer care services market. Besides, the high cost of resources in the continent is further stimulating the regional demand. The U.S. is slated to be one of the key revenue contributors.

On these grounds, companies execute several testing methodologies to verify if their outsourced service portfolio is being launched with a reliable, well-known vendor. These corporations are being increasingly drawn toward the adoption of cloud computing and host-based services pertaining to their high efficiency and reasonable costs. Players operating in outsourced customer care services market also have to comply with the changing requirements of consumers and must be able to deliver services via multichannel solutions.

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Contact Us:

Arun Hegde
Corporate Sales, USA
Global Market Insights, Inc.
Phone: 1-302-846-7766
Toll Free: 1-888-689-0688
Email: sales@gminsights.com

About Global Market Insights:

Global Market Insights, Inc., headquartered in Delaware, U.S., is a global market research and consulting service provider; offering syndicated and custom research reports along with growth consulting services. Our business intelligence and industry research reports offer clients with penetrative insights and actionable market data specially designed and presented to aid strategic decision making. These exhaustive reports are designed via a proprietary research methodology and are available for key industries such as chemicals, advanced materials, technology, renewable energy and biotechnology.

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